Adam Matkin

Experience

• 

  WHSmith

  Aug 2002 - Mar 2007

  Retail Store Manager
• 

  HSBC

  Mar 2006 - now

  I provide subject matter expertise for functions / projects that require business support around key change initiatives and execution of the overall Banking Operation strategy. Working through projects lifecycles, influencing solution direction as appropriate and taking responsibility for early risk identifications whilst also contributing status reporting.Develop and implement new systems and processes which increase efficiency and promote better control and governance globally. Assist in the follow up and management of action points to ensure initiatives are clearly accounted for, priorities set & objectives met. Show less As a Client Implementation Manager I provide support and guidance to a range of Mid-Market Enterprise (MME) and Large Corporate (LC) clients whose banking facilities are affected by the Financial Services (Banking Reform) Act 2013. Large banks in the UK, such as HSBC, must separate, or ring-fence, their UK retail operations from any wholesale or investment banking activity, in order to better protect taxpayers and the wider economy in the event of a crisis. My role is to ensure any changes brought about by this legislation cause the least disruption possible and the transition is as smooth as can be. Show less Business Banking Client Onboarding Manager located within the On Boarding Centre of Excellence (based in Birmingham). Lead a team of KYC analysts. The team consist of 40 Onboarding Officers/Managers whose role involved project management and KYC, I have 12 direct line reports.My role is to actively support the Head of BB Onboarding in the day to day management of the Onboarding Centre and to ensure superior customer service is delivered to Banking Managers (nationally) and Prospect Clients through the provision of a bespoke end to end service.Ensure the Bank’s policies, procedures and guidelines are consistently applied across the Onboarding team and that the Bank’s risk is effectively controlled and managed.A key aspect of my role is to have a strong understanding of KYC processes, complex ownership structures, ensure the team complies with AML legislation, Due Diligence requirements and perform quality checking of the process used to Onboard clients.Manage work flow and produce quantitative MI around the work flow. Show less With years of commercial banking knowledge I have the opportunity to manage the creation and implementation of a new department for the bank. Managing a team of 18 to create a middle office support to frontline commercial and corporate managers.Setup and run a new department of Onboarding Specialists who assist Commercial Relationship Managers nationwide with the transfer of customers banking who turnover between £2m-£30m.Day-to-day role involves direct line management of the Onboarding Specialists, providing advice and support to customers with complex needs when transferring their banking to HSBC and hosting engaging presentations and WebEx's to the front-line on the services of the Onboarding Centre. Show less

  • Simplification manager

    Aug 2019 - now

  • Workflow And Process Manager

    Jan 2017 - Sept 2019

  • Client Implementation Manager

    Jun 2016 - Jan 2017

  • Snr Commercial Onboarding Manager

    Oct 2014 - Jun 2016

  • Commercial Onboarding Manager

    Jun 2013 - Oct 2014

  • Commercial Support Officer

    Sept 2008 - Jun 2013

  • Business Specialist

    Mar 2006 - Sept 2008