Yukta Singh

Experience

• 

  Click Labs

  Jun 2018 - Jul 2020

  - Tracked COVID-19 information for clients through E-pass Management with a team of 5. Built end-to-end ecosystem in 2 days- Ideated, and executed the route optimization algorithm with capacity control and shift handling, generating 8% revenue- Settled issue resolution setback, and built a chatbot for 60% faster alerts. Reduced delay by 4 hours- Revamped code with a team of 5, for handling 10X traffic load. Prevented 50% of memory leaks, and 80% of API timeouts- Executed Query Response Plan for Customer Support, a team of 4+, average response time reduced by 60%- Mentored 6 new trainees and interns. Conducted daily 30 min one-to-one sessions, weekly assessments, and QnA sessions.- Advised product managers, defined feature specs, action plan, finalized development time & effort- Mentored services team of 4, suggested standard coding practices, taught documentation practices Show less - Led engineering team of 5 to create Web Mapping Service called FlightMaps. Reduced 42% map-view operation cost for the company and clients- Independently coded in 3 weeks complete Pickup-Delivery Algorithm for route optimization resulting in 33% better (faster or shorter) routes- Programmed freelancer platform, custom payment contracts with a team of 6. Reduced 23% fixed cost for clients- Minimized SLA by 25%. Built task auto-allocation algorithm and customised configuration contributed to 20% usage- Bolstered enterprise sales deals as a technical expert, provided quick solutions in 30% of client meets Show less

  • Senior Software Developer

    Jul 2019 - Jul 2020

  • Software Developer

    Jun 2018 - Jul 2019
• 

  NatWest Group

  Apr 2021 - Jun 2021

  Summer Intern

  - Published whitepaper on Automation Trends in Retail Banking, featuring technology for smart automation- Designed Capability Development Framework for in-house Digital Discovery process in Retail Banking- Presented the whitepaper at Tech Forum with a footfall of 50+. Exemplified technologies & roadmap for automation

• 

  NatWest Group

  Jun 2022 - now

  - Assessing digital automation technologies to improve Finance Operations processes.- Creating processes to automation technology mapping building Proof of Concept. - Executed and developed the communication strategy and roadmap.- Worked cross-functionally on communication engagement strategies.- Managed internal and external community documentation.- Planned and managed community events throughout the duration.- Identified opportunities to surprise, delight and show community members appreciation.- Moderated, listened to and engaged with the amazing community members, providing them with the resources and support they need.

  • Project Manager, AVP

    Jun 2023 - now

  • Process Automation, Finance Operations

    Oct 2022 - Jul 2023

  • Comms Coordinator, DevOps Center of Excellence

    Jun 2022 - Oct 2022