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Abinesh A

Abinesh A

Trainee

Followers of Abinesh A413 followers
location of Abinesh AChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Python Developer || Networking Engineer (ServiceNow)

  • Education

    • St.joseph higher secondary school, Kovalam.

      2006 - 2012
      12 Computer Science

    • Anna University Chennai

      2013 - 2017
      Bachelor's degree First Class

  • Experience

    • Yashika Industries

      Jan 2020 - Oct 2021
      Trainee

    • Movate

      Oct 2021 - Mar 2023
      Engineer

      Assisted customers with technical issues related to software products via phone, email, and chat.Logged and tracked support requests using a ticketing system, ensuring timely resolution of issues.Escalated complex issues to appropriate teams for further investigation and resolution.Collaborated with software development teams to prioritize and address customer-reported bugs and feature requests. Provided feedback to product development teams based on customer interactions and support requests.Having good exposure to the ServiceNow platform for ticketing workflow. Show less

    • UST

      May 2024 - now
      Network Operations Specialist

  • Licenses & Certifications

    • Cloud computing

      NPTEL
      Jul 2023

    • Introduction to Programming Using Python

      Udemy
      May 2021