Milda Ndara

Experience

• 

  Safaricom PLC

  Apr 2017 - Nov 2022

  ▶️ Key Achievements:🏆 Coordinated 4 partners in the implementation of more than 1500 projects which impacted more than 2 Million lives.🏆 Planned and coordinated more than 1000 field activities which involved working with different security teams while monitoring the budget and ensuring proper data collection for reporting.🏆 Part of the Safaricom Foundation’s covid 19 Response Team that came up with a program dubbed 6000 Strong, an initiative that donated food hampers to more than 3,000 vulnerable families across the country. 🏆 Managed a scholarship programme that saw all the 100 students in the programme successfully transition to colleges and universities.🏆 Managed a team of 7 interns to receive and review around 10,000 proposals, and thereafter conduct thorough due diligence which improved the quality of information and data being stored by 20%.🏆 Part of the Bonga for food team dubbed Pamoja Tuungane, a programme that complemented the government’s initiative to tackle famine in adversely affected ASAL Counties. The intervention provided emergency relief to Kenyans in areas hard hit by famine to provide food. Through the intervention, we reached more than 135,000 Kenyans in Marsabit and Isiolo Counties.🏆 Received the 2022 Vodacom CEO Award for the critical role played in the drought response initiative in Marsabit and Isiolo Counties which reached 300,000 and 135,000 families respectively.🏆 Part of the staff honored to receive the 2020 Vodacom CEO Award for the critical role played in the delivery of Covid-19 response programme which involved the distribution of food to vulnerable families across the country.🏆 Coordinated planning, executing, and coordinating Safaricom and M-PESA Foundation programmes with an estimated impact of Kes 2 Million annually, internal and external events for the Foundations in an evolving and innovative manner, including project commissioning of over 400 projects across all 47 counties of Kenya. Show less ▶️ Key Contributions & Results✦ Provided timely and first hand Resolutions to customer problems and answering queries.✦ Created rapport with customers while advising them on how to use Safaricom products and services.✦ Communicated courteously with customers by telephone, email, letter and face to face.✦ Provided a one stop total solution to every customer through cross/up selling of all Safaricom products to customer.✦ Gave high quality retail customer service in all interactions with customers that meets individual &Net Promoter Score target.✦ Updated customer records accurately on systems and databases and ensured that they meet KYC procedures.✦ Escalated customer issues and followed up to ensure they were closed within agreed SLA. Show less

  • Program Officer @Safaricom and M-PESA Foundations

    Dec 2019 - Nov 2022

  • Customer Executive

    Apr 2017 - Nov 2019
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  Wonder Woman Elgon

  Jan 2022 - now

  Project Manager

  ▶️ Key Achievements:🏆 Spearheaded the development of the organization’s strategic plan and resource mobilization strategy for 2022- 2025.🏆 Managed the implementation of a Menstrual Hygiene programme which entailed training and donation of reusable sanitary towels. The programme transformed the lives of 300 girls.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Project Coordination: Assisting in the coordination and administration of project activities, such as scheduling meetings, arranging workshops, and maintaining project calendars✦ Documentation Management: Maintaining project documentation, including project plans, status reports, meeting minutes, and other project-related records.✦ Communication: Facilitating communication between project stakeholders, team members, and management to ensure everyone is informed about project progress, changes, and decisions.✦ Risk Management: Assisting in identifying, documenting, and managing project risks and issues, and helping to develop appropriate mitigation strategies✦ Reporting and Analysis: Preparing regular project status reports and performance metrics for project managers and stakeholders, analyzing data to identify trends and areas for improvement✦ Quality Assurance: Supporting the implementation of quality management processes and ensuring project deliverables meet the required standards.✦ Stakeholder Engagement: Maintaining positive relationships with project stakeholders, addressing their concerns, and ensuring their expectations are managed appropriately.✦ Identifying and exploring possible funding opportunities to grow Wonder Woman Elgon.• Project Closeout: Assisting in the smooth closure of projects, including archiving project documents, conducting post-project evaluations, and capturing lessons learnedPlanning and coordinating of field activities. Show less

• 

  GardaWorld Africa

  Oct 2023 - now

  CSR Coordinator- Africa

  ▶️ Key Contributions:✦ Developing and delivering GardaWorld Africa's Corporate Social Responsibility Programme.✦ Oversight of CSR projects across the region including budget monitoring, implementation, monitoring and evaluation.✦ Leading CSR Panel meetings / Board meetings upon strategy and programme developments to the Senior Leadership Team.✦ Leading CSR representatives across the region. ✦ Ensuring implementation of Diversity and Inclusion Initiatives across the region.✦ Driving welfare and internal engagement initiatives across GardaWorld Africa's operating markets. ✦ Supporting with the delivery of Global ESG priorities within Gardaworld Africa business units. Show less