Gloria M. Robertozzi

Experience

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  Weston Fitness Advantage

  Jun 1990 - now

  Personal Fitness Trainer

  Weston Fitness Advantage since 1991 and YMCA Weston, 2005-2011-Consult, assess, advise, define goals, design program, implement program, instruct, motivate, measure, and evaluate outcome.www

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  Medical Doctors Research

  Jul 1997 - now

  Customer Service Manager / National Sales Account Executive

  • Management of national product sales activities and service direct mail and to local physicians’ offices, spas and salons• Managed 200+ national accounts, consistently exceeding sales goals of $500,000+ annually• Provided excellent customer service, utilizing proven best practices resulting in client retention and account growth• Develop and administer training workshops to increase staff knowledge, productivity and efficiency• Manage and create departmental scheduling; utilizing Microsoft Office Suite to handle administrative functions• The ability to listen, understand, provide support, research solutions and solve problems• Identified and resolved quality control problems to improve operational procedures• Documented and maintained FDA records in compliance with state regulation• Generated weekly sales reports to project future sales goals• Update of MDR Fitness Policy Manual to establish and maintain corporate efficiencies through implementation of staff management processes, company guidelines and motivation strategies• Compiles statistical data for use in reports and presentations Show less