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Chairul Amali

Chairul Amali

Assistant Lecturer

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location of Chairul AmaliWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Subject Matter Expert | Technical Support Specialist | Content Moderator | Concentrix | Kuala Lumpur

  • Education

    • Universitas AMIKOM Yogyakarta

      2017 - 2021
      Bachelor's degree Informatics 3.47

      Activities and Societies: AMIKOM Overclocking Community LAB Exploration AMIKOM AMIKOM Gamers Community Saya menyelesaikan studi S1-Informatika pada Universitas AMIKOM Yogyakarta pada bulan maret tahun 2021 dengan Judul Skripsi Analisis pengaruh Overclocking RAM dan IGP Vega 11 Pada Game Far Cry New Dawn, dengan nilai akhir GPA 3.47 .

  • Experience

    • Universitas Amikom Yogyakarta

      Jan 2019 - Jun 2019
      Assistant Lecturer

      Support course delivery by assisting with lectures, preparing materials, and providing student guidance. Help grade assignments, offer feedback, and stay updated on IT trends to enhance course content.

    • Universitas Amikom Yogyakarta

      Sept 2019 - Jan 2020
      Assistant Lecturer

      Support course delivery by assisting with lectures, preparing materials, and providing student guidance. Help grade assignments, offer feedback, and stay updated on IT trends to enhance course content.

    • Mineski

      Oct 2019 - Oct 2019
      Commentator on PMCC AMIKOM Yogyakarta 2019

      acting as a commentator or caster and also MC at an E-sport event, namely PUBGM PMCC 2019 at the Amikom Yogyakarta campus in 2019

    • Concentrix

      May 2021 - now

      Provide expert guidance on Escalation Cheating, Legal and Privacy cases, sensitive, and threatening that escalated by Tier 1. Any legal matters and account management, ensuring compliance and smooth operations. Oversee contracts, resolve complex issues, manage risks, and collaborate with cross-functional teams to support business objectives. Review and moderate user-generated content on gaming platform to ensure compliance with platform policies and community guidelines. Enforce content standards, report emerging trends, and collaborate with teams to resolve issues and improve user experience. As L1 Technical support I'm handling initial customer support inquiries by call or email, diagnosing basic technical issues, and creating support tickets. Provide clear communication with customers, try to resolve the on-call problems, ensure timely escalations, and collaborate with higher-level teams for resolution. Maintain knowledge base, monitor system alerts, and generate reports to improve service efficiency. I have achieved, 4 times for quarterly Award as Best Agent during that time.

      • Subject Matter Expert

        Oct 2023 - now

      • Content Moderator

        Feb 2023 - Oct 2023

      • Technical Support Specialist

        May 2021 - Feb 2023

  • Licenses & Certifications

    • MikroTik MTCNA

      MikroTik
      Jan 2020

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Apr 2020

  • Honors & Awards

    • Awarded to Chairul Amali
      Best Agent Q3 Concentrix Dec 2022
    • Awarded to Chairul Amali
      Best Case Management Q2 Concentrix Oct 2022
    • Awarded to Chairul Amali
      Best Agent Q1 2022 Concentrix Jun 2021