Abdinasir Obeid

Experience

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  AQA

  Jun 2019 - Jul 2021

  Team Leader

  • Ensured adherence to AQA policies and procedures throughout all activities.• Led and managed a team of 10 preparation officers responsible for preparing assessment materials ahead of marking.• Oversaw the accurate and consistent preparation of test papers, mark schemes, and related documents.• Ensured compliance with AQA standards and liaised with stakeholders for suitability.• Developed and implemented efficient processes for the production of assessment materials.

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  BT Group

  Mar 2020 - Jul 2020

  Billing Executive

  Provided exceptional customer service and support to British Telecom BT customers in resolving billing-related inquiries and concerns.• Accurately inputted data into the bespoke system, ensuring precision and timeliness to maintain reliable records.• Liaised with internal departments and effectively communicated instructions to relevant parties for account maintenance tasks.• Managed sensitive customer information with utmost confidentiality and professionalism, adhering to data protection regulations.• Handled payment transactions, ensuring accuracy and security while maintaining a positive customer experience.• Collaborated with customers to establish and implement suitable payment plans, aiming to recover outstanding debts for the company. Show less

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  AJ Bell

  Mar 2022 - now

  Benefits Administrator

  • Overseeing financial operations and ensuring accuracy and integrity in financial reporting.• Direct communication with different stakeholders including clients and their financial advisors through emails, letters, and phone calls.• Collaborated with various internal teams to meet clients' specific needs and provide comprehensive financial solutions.• Demonstrated ability to set up new client accounts by efficiently transferring all relevant financial information into the company's systems.• Proficient in daily use of MS Excel for updating spreadsheets and conducting numerical calculations using formulas. Show less