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Cristobal Mestre Herrera

Cristobal Mestre Herrera

Communications Crew Member

Followers of Cristobal Mestre Herrera852 followers
location of Cristobal Mestre HerreraPhiladelphia, Pennsylvania, United States

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  • Timeline

  • About me

    Master's Candidate in Integrated Product Design - Robotics and Intelligent Products | AI Products | Product Managment | User Research

  • Education

    • Universidad de Chile

      2003 - 2009
      Ingeniero Civil Industrial - Summa Cum Laude

      Teaching Assistant (TA) in: Operations, Finances, Marketing, Numerical Analysis and Systems DesignOutstanding Student Award (2007) - among the top 10% GPA scores.

    • University of Pennsylvania

      2023 - 2025
      Master's in Integrated Product Design, Certificate of Advanced Scientific Computing Multidisciplinary: Engineering, Business (Wharton), and Design (Weitzman)

      Activities and Societies: - Co-President: IPD Government Association (IPDGA) 2024 – 2025. - Co-President: Wharton Innovation & Design Club (I&D) 2024 - 2025. This unique master's program integrates coursework from the School of Engineering and Applied Science, the Wharton School, and the Weitzman School of Design. My studies focus on cutting-edge topics such as deep generative models, applied machine learning, technology strategy, fintech, and human-centered design, preparing me to develop innovative, user-focused, and market-ready products.

    • Universidad de Chile

      2007 - 2009
      Master of Business Administration (MBA) - Magna Cum Laude

  • Experience

    • Universidad de Chile

      Jan 2005 - Jan 2008
      Communications Crew Member

      My role was to visit school students to let them know about Engineering at Universidad de Chile: its curriculum, their engineer's lines of work, and general information about the faculty.

    • SecondSense

      Dec 2008 - Dec 2011
      Founder and CEO

      Chilean start-up that successfully built an online personalized music and podcast player for iPhones, Nokia phones and webpages. It received US$70,000 of seed funding from the Chilean National Development Agency (CORFO). I assembled and led a team of developers, designers, and commercial representatives that built the prototypes and raised the funds.

    • South World Business

      Mar 2009 - Jul 2010
      Consultant

      Development of a logistics optimization model for a Chilean plant nursery, which delivers 13.000 plants per day to 47 retail stores across Chile. It allowed to plan the loading and routing scheme of trucks daily, minimizing routing costs.

    • SurAndina Consultores

      Nov 2010 - Jan 2013
      Project Engineer

      SurAndina is a consultancy firm that specializes in Commercial and Operations Strategy, advising its clients by setting clear objectives, tested methodologies, and providing a team of engineers to implement the suggested solutions.

    • Opina S.A.

      Jan 2013 - Jul 2017
      Partner - Business Intelligence Director

    • Artool Big Data Analysis

      Jan 2015 - Jul 2017
      Partner - Chief Quantitative Studies Officer

      Transitioned the firm to a data-driven consultancy model from traditional market research, while leading B2B sales, operations, and finances.As Senior Product Manager for analytics and AI tools, spearheaded development and sales of customer segmentation, predictive modeling, text analytics, ad tech, and visualization software, generating 50% of the company revenue. Enhanced Banking, Healthcare, and Retail client outcomes.Directed quantitative research and qualitative research in customer experience, branding, and advertising, with the production of over 100 comprehensive reports annually for valuable market insights and improved client’s strategic decision-making. Show less

    • Banco Santander Chile

      Aug 2017 - Jul 2023

      Responsible of customer experience strategy at Bank Santander.Drove the bank to achieve Top 1 in customer recommendation (NPS) among Chile's major banks through a data-driven Voice of the Customer program and a Governance structure.Created a real-time insights system for over 2 million customers, facilitating hyper-personalized experiences.Acted as Senior Product and Project Manager, leading interdisciplinary teams, combining software delivery, data science, human-centered design, sociology, and market research within agile frameworks for roadmap strategy and execution.Established key CX objectives, accounting for 20% of the company's annual goals, and led an average of five cross-departmental strategic projects yearly, enhancing CX technology throughout the bank and vendor management. Show less

      • Director of Customer Intelligence and Strategy

        Jul 2022 - Jul 2023

      • Customer Intelligence and Strategy Directive

        Aug 2017 - Jan 2023

    • Mack Institute for Innovation Management

      Oct 2023 - Apr 2024
      Research Assistant Lead

    • Anthos Capital

      Jun 2024 - Aug 2024
      Technology Intern

      Automated vendor management processes at Anthos (150 vendors), enhancing efficiency and compliance, by selecting and contracting a specialized vendor while integrating their contract and cybersecurity processes into a new workflow.

  • Licenses & Certifications

    • Complete Guide to TensoFlow for Deep Learning with Python

      Udemy
      Jan 2020
      View certificate certificate

    • Management 3.0 Fundamentals Online Workshop Attendee

      Management 3.0
      Aug 2020
      View certificate certificate