Michael Bohan

Experience

• 

  Southern Westchester BOCES

  Jun 1997 - Aug 2000

  Network Specialist

  Provided PC, laptop, hardware, software, printer and application support for over 150 PCs and 30 Mac’s at the main training facility as well as for several remote accounts and also maintained nightly backupsPerformed maintenance on and assisted in configuring LAN that consisted of Netware 3.12, Netware 4.11 serversConducted a Year 2000 readiness project that consisted of updating both workstations and servers with Year 2000 patches

• 

  The CIT Group

  Aug 2000 - Oct 2008

  Manage the day-to-day operations of technical staff ensuring a high level of customer service and manage CIT’s problem management system (Remedy)Develop and manage Operational Run Books for all remote support staff at all locationsOversee and certify installations, upgrades, and troubleshooting on laptops, PCs, servers and PDAs in accordance with corporate standards using both Ghost images and manual installationsProvide direct support and interact daily with the members of the Office of the Chairman as well as other senior executives on several platforms including workstations, Blackberries, and printers Disaster Recovery Coordinator for Global Corporate Headquarters. Identify Critical data and develop disaster recovery procedures for different Business units. Organize and perform DR testing at offsite location. Show less

  • IT Site Manager

    Aug 2006 - Oct 2008

  • Senior Technical Analyst

    Mar 2003 - Aug 2006

  • Technical Analyst

    Aug 2000 - Aug 2003
• 

  NYMAGIC INC

  Oct 2008 - Mar 2011

  Service Desk Manager

  Manage the day to day operations of the Service Desk by addressing approximately forty to fifty Level I, II, and III calls daily, managing IT projects, assigning tasks to technicians, resolving customer service issues, and acting as a point of escalation for users and techniciansProvide detailed status reports to senior management as part of the ITIL based Incident and Problem management process using Track IT ticketing systemPerform performance reviews and supervise the four technicians in the Service Desk while coordinating the efforts of the three senior engineers to work seamlessly with the Help DeskDefine and document IT standard operating procedures in compliance with ITIL and industry standards to improve workflow and to continually improve service level provided by the Help DeskDefine and maintain processes for Asset management, Backup routines and resource trackingMaintain and oversee IT hardware lifecycle management initiatives for desktops and infrastructure Provide documentation for SOX compliance audits to both external auditors and internal compliance officers in accordance with the company’s IT narrativePlan, manage and implement processes for the Disaster recovery initiative as well as participate in disaster recovery exercisesPlan and implement projects aimed at upgrading the overall IT infrastructure Manage the telecom needs of the company by administering the PBX’s, negotiating with vendors, organizing telecom related information, and managing telecom related projectsManage the BES server and the wireless telecom accounts of the company. Meeting with representatives and reviewing billing and account options Show less

• 

  ProSight Specialty Insurance

  Mar 2011 - Jun 2017

  Performing as the technical PM on multiple Infrastructure projects while also serving as the technical lead and providing support activities for the projects. The list of projects includes migrating application environments to Amazon Web Services,migrating on premesis Exchange environment to Office365, Skype for Business implementation, and upgrading Prosight's WAN architecture, and assisting in planning and implementing the LANDESK implementation for Prosight.Tasked with leading and managing all internal Prosight IT infrastructure support staff.Provide leadership and technical knowledge to staff members while driving the operational and support processes. Actively participate in budget forecsting and planning.Communicate and direct IT infrastructure vendors on infrastructure changes and upgrades. Show less Direct third party Help Desk to triage Tier I tickets and expedite Tier II and III resolution. Monitor daily tickets, track ticket patterns and identify user training issues or potential system enhancements. Meet weekly with management and external support vendor to identify and address support trends and analyze weekly helpdesk reports.Provide hands on desktop\network\printer\server\mobility support to 200 users in two separate locationsInterface with third party application and data solution providers to facilitate resolution of system and environment issues.Create documentation for all incidents and workarounds, leveraging both Helpdesk ticket reports and first-hand support experienceServe as primary interface between third party IT support vendor and local Prosight office contacts for site-based IT project execution.Meet with individual business units to determine technology support issues and needs.Interface with external customer IT organizations to successfully set up agents for remote access to ProSight systems and ASP systems.Manage and execute the agent on-boarding processincluding IT readiness assessment, working with ProSight Marketing, UW, IT Deployment and Customer Service as well as third party IT personnelProvide both onsite and remote support for producers, including installation, user provisioning, training, post-installation support and producer access termination. Show less

  • IT Operations Manager

    Jan 2015 - Jun 2017

  • IT Manager

    Mar 2011 - Jan 2015
• 

  Standard Security Life Insurance Company of New York

  Jun 2017 - Jan 2019

  IT Manager

  Manage daily IT operations for Standard Security and Life in the New York City Office. Lead and implement multiple Infrastructure enhancement projects including network storage installation, VOIP implementation, messaging system enhancements, and server virtualization initiatives. Provide daily network, server, messaging and end user desktop support. Collaborate and provide reporting for the Security Manager for IT audit purposes. Contribute and design vital IT process improvements in the areas of change management, desktop imaging , and operational procedures. Show less

• 

  Standard Security Life Insurance Company

  Jan 2019 - now

  Manage and oversee all aspects of the IT environment for Standard Security Life Insurance. Responsibilities include vendor management, change management process administration, conduct and document Disaster Recovery testing . Coordinate with the CISO and execute on all Cybersecurity policies and initiatives. Conduct monthly and quarterly reviews of financial systems to maintain SOX compliance policies. Conduct walkthroughs with external auditing firms for SOX compliance and Risk assessments. Perform server administration ,network administration, application support, desktop support, and manage all incidents within the company Oversee the operating budget order equipment and approve all IT related invoices.. Key Achievements:Managed the upgrade of the Windows network architecture from Active Directory 2003 functional level to 2016 functional levelImplemented new change management tool for corporate Change management process for compliance with SOX audit. Oversaw implementation of SIEM solution for servers and firewalls.Replaced workstation and server monitoring tools that resulted in 30% savings Implemented patch management and hardware\software inventory tool increasing patch management capabilities and visibility of the environment Drove initiative to upgrade all workstations and remove unsupported Operating systems within the corporate networkManaged and implemented a project to introduce Multi Factor Authentication into the environment.Identified Risks with On premise solutions and implemented offsite cloud based vendors. Evaluated and selected VOIP and cloud based PBX vendors as enterprise wide solutions. while conducting cost benefit analysis for each proposal Show less

  • Director - Network Support

    Feb 2022 - now

  • Director of IT

    Jan 2019 - now