Md. Anisuzzaman

Experience

• 

  Banglalink

  Feb 2009 - Oct 2018

  # Sell telecommunications products and services to both existing and potential customers.# Scout the market to generate leads for potential clients within assigned territory.# Forecast the SIM requirements of new and existing clients; Prepare monthly execution plans for customer acquisition, in collaboration with team, on the basis of all the usage analysis reports and communicate to Supervisor for review, recommendations and finalization.# Analyze business opportunity for clients, prepare and present business opportunities to key contact points (KCP) and key decision maker (KDM) of corporate clients.# Gather feedback and information from new and existing accounts and evaluating the industry trends to ascertain new business opportunities.# Follow-up with existing and potential customers with new offers. Win back lost accounts by offers.# Identify KCP and KDM and Provide promotional gift hampers to build rapport.# Maintain relationship with Key Contact Person (KCP), Key Decision Maker (KDM) and general users through different activities on a need basis.# Engage with B2B & High Value team to receive reports on Usage and Churn, share the same with team to facilitate day-to-day decision making and smooth running of business operations and seek clarification for any incidents of poor performance or failure to achieve KPI targets. Show less # Sell telecommunications products and services to both existing and potential customers.# Preparing daily/weekly/monthly sales & stock report.# Ensure sales data is accurately entered and managed within the companys CRM or other sales management system.# Prospect for potential new clients and turn this into increased business.# Provide regular feedback to senior management about marketplace and competitor.# Developing sales strategies and setting targets.# Identify requirements for new products & services to anticipate and potentially lead the market.# Maintain communication with the vendors to ensure product availability and faulty products replacement on time.# Providing after sales service to customers. Show less # Lead to Call Center Operation to optimize service level, occupancy, FCR etc.# Monitor and ensure that customers' calls are attended and their problems/queries are resolved within the set KPIs by the Team Agents.# Supervise agents for compliance with the code of conduct and standard practices related to customer service by continuous floor supervision.# Conducting training for new joiners, refresher training for below performers and other training on new product/services as per business need.# Ensure that the performance of individual agents meet standards and measurement criteria through regular follow-up.# Identify potential agents and provide guidance and assistance for capacity building required for a higher role or added responsibilities.# Review, scrutinize and modify existing work procedures and develop new procedures aiming higher unit productivity.# Reporting to CCD director and HOD careline regarding shift and daily call status.# Call volume analysis as well manpower requirement in hourly basis in parallel of multi-skill base hourly call volume in AVAYA Call Center Environment.# Maintain liaison with all departments to have a good understanding of products, procedure and processes to enable us to assist team and the customers with queries.# Maintain daily administrative role under functional domain.# Perform active role on project management activity into service delivery life cycle. Show less

  • Corporate Account Manager

    Oct 2016 - Oct 2018

  • Monobrand Business Senior Executive, B2C Sales & Distribution

    Sept 2014 - Sept 2016

  • Contact Center Team Leader, Customer care

    Dec 2010 - Aug 2014

  • Complaint Management Officer, Customer Care

    Dec 2009 - Dec 2010

  • Careline Officer, Customer Care

    Feb 2009 - Dec 2009
• 

  Robi Axiata Limited

  Oct 2018 - Jan 2022

  Manager, Enterprise Business
• 

  BKash Limited

  Feb 2022 - now

  Manager Government Partnership