Hend Kassem

Experience

• 

  Thomascook

  Feb 2008 - Nov 2008

  Account Manager Assistant

  • Ticketing • Handling client’s reservations requests International and domestic.• Managing events and group trips from plane reservations to hotel reservations, meet and assist and transfers.• Managing Visa issuance for clients

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  Credit Agricole Egypt

  Nov 2008 - Oct 2013

  •Handled daily operations on clients’ accounts (Clearing checks, mutual fund redemption & subscription, opening & termination of CDS&TDs, processing loans applications, etc…)•Achieved & delivered preset targets at end of year reaching 100% of my targets.•Increased branch cliental base by conducting in/out door calls to potential clients. •Managed a portfolio of affluent customers achieving revenue goals, and portfolio growth targets across a range of products and services.•Analyzed financial requirements of customer and match with banks products offerings.•Retained existing clients through focused relationship management activities.•Handled and resolved customer queries in a timely manner.•Followed up with other departments, credit/operations departments on pipeline pending cases.•Coached and assisted the relationship assistants to enhance productivity and achieve the set targets. •Was responsible for the payroll accounts; presenting and explaining how the payroll system works to branch payroll companies’ portfolio.•Ensured adherence to branch and regulator policies, recommendations and CBE regulations.Achievements:1-Won 2 liabilities contests that was held among all CAE branches CS officers in which I achieved 8 million of Liabilities in one month. 2-Ranked the 5th winner among all CAE Relationship Officers in a loan and new accounts contest.3-Upgraded a zero-balance dormant account to make it the top branch account, until classified as private banking account.4-Achieved the highest sales of payroll accounts in the branch. Show less

  • Relationship Officer (Supervisor)

    Jan 2010 - Oct 2013

  • Relationship Assistant

    Nov 2008 - Jan 2010
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  Reham House

  Nov 2016 - Dec 2018

  Learning and Development Consultant

  •Participated in developing the annual business plan. • Structured and designed e-learning platforms and managed the full implementation process with website developers.•Solved and suggested solutions and methodologies for any programming problem that arise during website development.•coordinated with designers to finalize websites designs, social media designs during campaigns &new programs launch.•Handled e-learning platform technical problems after programs’ launching and responded to all customer’s technical inquiries.•Video Editing and video production of testimonials for marketing use.•Revised & amended programs material to meet customer’s requirements and adhere to company’s policy.•Developed handouts for company’s programs.•Prepared company’s financial reports.•Followed up on payments via company’s payment gate&managed payment gate technical problems.•Events and conference management.Achievements: 1-Structured and designed a full program LMS and achieved more than double the set target (Achieved 700 subscriptions in only 3 days of subscription opening versus target of 300 subscriptions).2-Restructured the company’s master program LMS and undertook migration from old to new LMS. Show less

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  Beacon FinTrain

  Dec 2018 - Mar 2021

  •Conduct annual training&development needs analysis for respective clients.•Work with stakeholders & subject matter experts to determine training needs, identify knowledge & skills gaps then develop learning strategies that improves Customer Learning curriculum.•Introduce new training programs, apply instructional design techniques to customize programs as per customer’s needs, whether classroom, virtual or e-learning.•Responsible for LMS, keeping it up-to-date.•Organize&execute post-training evaluation to identify&fill product gaps and generate new ideas to improve performance, and maintains programs’ quality.•Direct research programs to stay current on industry trends, meet organizational needs& capitalize on new products.•Actively lead mega training projects in terms of content development, communications, logistics, & coordination.•Instructors acquisition, agreements, &relationship management.•Acquiring new partnerships with international institutions as well as maintaining the current relationship with all Institutions we are partnered with. •Evaluate promotional plans ensuring consistency with product strategy & that the message is effectively conveyed.•Internal Induction for sales team members on new programs.•Monitor team metrics&objectives ensuring strategic alignment of L&D department with business goals.•Events& Conferences Management.Achievements:1.Acquired & signed agreements with 60+ top notch technical instructors in 3 weeks & perfectly managed the relationship throughout a mega project of training 2400 bank employees.2.Established a partnership between Beacon FinTrain & Frankfurt School of Finance, Institute of Management Accountants (IMA), and Material Provider “Gleim”.3.Delivered timely and accurately technical proposals for banking mega training plans consisting of 300+ technical program for different audience.4.Structured & Developed company website (www.beacon.com.eg).5.Participated in “Future of Finance” Event Management. Show less •Developed the Training Department annual business plan/Training Calendar&effectively implemented it to ensure annual growth and expansion.•Built & developed healthy and sustainable relationships with all customers in portfolio.•Developed new business opportunities to achieve the predefined targets.•Conducted research to stay current on industry trends, competitors’ activities&new products.•Developed pricing structures and payment options.•Engaged potential customers using both inbound&outbound business development techniques to proactively match our training solutions to their business challenges. •Agreed with the Marketing Manager on the Marketing plan on a regular basis.•Developed new corporate clients and maintained existing ones.•Consistently innovate to keep the team’s strategy, processes & methodologies agile &ahead of the market.•Attended CRM implementation&updated CRM with all customer’s data.•Conducted presentations in business development meetings and events to Present and promote Training services to prospective clients.•Supervised Exam Registration Process for International Certificates.•Analyzed Evaluations Results, & took necessary actions to maintain company’s quality standards.•Monitored the operations within the BD Department, ensured that business development team are effectively handling the entire sales cycle from finding a client to securing a deal to achieve the business plan and ensure profitability of programs.•Conducted regular reviews&monitored actual performance against set plans and KPIs.•Supervised collections follow up, generated & updated reports to present to management.Achievements:1-Closed sales deals to Launch our 1st Blended E-learning/Virtual training in Gulf during the challenging 1st wave of COVID-19. 2-Succeeded to double international certificates public groups sales figures in terms of amounts and number of attendees.3-Increased annual Sales to triple last year’s amounts. Show less

  • Learning and Development Manager

    Jun 2020 - Mar 2021

  • Business Development Manager

    Dec 2018 - Jun 2020
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  Tripathon E-Learn & Onboard

  Aug 2021 - now

  Business Development Manager

  •Developed positive relationships with all potential clients in the region.•Understand market conditions & consequently develop customer specific sales strategy (based on Customer’s strategy).•Understanding client needs and identifying new business opportunities within Tripathon’s portfolio.•Generate Customer Value Proposition.•Create proposals & conduct contract negotiation.•Defining eLearning projects objectives, project scope, roles & responsibilities.•Defining resource requirements and managing resource availability & allocation – both internal and third party.•Outlining a budget based on requirements and tracking costs to deliver eLearning projects on budget.•Preparing a detailed project plan to schedule key project milestones, workstreams & activities.•Managing delivery of eLearning projects according to this plan.•Analyze market trends & competitor behavior to stay current on industry trends, Present to & consult top management about market situation with a view of developing new services, products.•Collaborate closely with different internal departments to ensure smooth services delivery to the market and meeting customer needs.•Representing Tripathon in conferences and exhibitions and supporting Territory marketing initiatives.•Maintain customer records using the CRM & logging communication.Achievements:1.Built Tripathon’s eLearning department from scratch till market entrance.2.Succeeded to acquire several potential clients just after the launch.3.Signed a deal with a large medical institution from my first presentation. Show less