Claire Cadden

Experience

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  House of Fraser

  Dec 2005 - Apr 2008

  Sales Assistant
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  Sheraton Hotels & Resorts

  Oct 2008 - Feb 2010

  Food and Beverage Attendant

  The Sheraton Grand Mirage Resort is the Gold Coast's only 5-star absolute beachfront resort.• Responsible for serving guests and taking their food and drink orders;• Making cocktails, coffee, and all other drinks on request;• Cashing up at the end of shifts as well as opening and closing the bar;• Maintaining Starwood Brand standards;• Providing cocktail and coffee training for new starters;• Praised by Senior Management for my willingness to work irregular hours to cover busy periods; Show less

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  Westin Hotels & Resorts

  Mar 2010 - Feb 2015

  Restaurant Supervisor

  Part of the Marriott Group, The Westin Melbourne offers an enviable location in the heart of the city centre. Allegro restaurant offers a seasonal menu of contemporary Australian cuisine.Responsibilities:• Supervised all 20 staff in the main restaurant during breakfast, lunch and dinner services;• Cashed up, organised rosters and managed big events and breakfasts consisting of 200+ pax;• Regularly cross trained in other departments when short staffed, proving my adaptability;• Completed Starwood Brand manager training to hone my business development skills;• Opened and closed the bar and restaurant, handled complaints, took all enquires and bookings;• Designed and formatted all menus to ensure restaurant image aligned with the seasonal dishes;ACHIEVEMENTS• Ran the restaurant jointly with the other team leader due to the consistent absence of a manager;• Praised by HR and Senior Management for my ability to work under pressure and for my customer service skills;• Became the main point of contact for any enquiries regarding the smooth running of the restaurant and bars due to my length of employment and cumulative experience; • Trained all new starters in the bars and the restaurant due to my extensive workplace knowledge;• Managed complaints and organised and ran big events including weddings, parties, Christmas, New Years Eve, Melbourne Cup and White Night. The positive response helped to boost the hotel profit and public image; Show less

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  Dish'd Food Store

  May 2015 - Oct 2016

  Assistant Store Manager

  A venture through FMCG company Simplot, Dish'd was a premium frozen food store and online delivery service.• Responsible for running the client facing store;• Recruiting, onboarding, managing and training staff;• Opening and closing the store;• Working with the marketing team to coordinate external campaigns featuring new products;• Ordering stock and managing daily operations including daily financing and cash handling;• Undertaking payroll and rostering responsibilities for the staff;• Customer engagement to upsell store products;• Managing maintenance and repair of machinery, equipment, and electrical and mechanical systems;• Co-ordinating the logistics of online delivery operations; ACHIEVEMENTS• Worked closely with our Food Technician to get 7 new products in the store in a limited 6-week window – from conception to packaging, labelling and delivery;• Saved the company money by running in-store specials and dealing with obsolete stock in a cost-effective manner;• Took over the Customer Service team and Marketing team responsibilities during downsizing, streamlining the roles and training the wider staff;• Utilised my problem-solving skills to liaise with key warehouse operations managers, ensuring that store deliveries and online orders were delivered in an acceptable timeframe;• Developed and implemented a training program that resulted in reduced time and cost of food orders;• Took on the responsibility of advertising Dish’d through social media following the downsizing of our marketing team, improving my social media management and marketing skills significantly; Show less

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  Hudson

  Oct 2016 - Mar 2017

  Front Office Manager

  Worked in a variety of administrative roles across multiple organisations including publishing, events, and banking. In these positions, I was able to learn the intricacies of office management and proved myself to be an adaptable member across several dynamic teams.Responsibilities included:• Organising meetings and managing databases;• Booking transport and accommodation;• Organising company events or conferences;• Ordering stationery and furniture;• Dealing with correspondence, complaints and queries;• Preparing letters, presentations and reports;• Supervising and monitoring the work of administrative staff; Show less

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  Sheraton Hotels & Resorts

  Mar 2017 - now

  Head Receptionist

  Part of the Marriott Group, The Sheraton Grand Hotel and Spa epitomises Scottish luxury in the heart of the city.• Responsible for onboarding and training all new One Spa receptionists;• Undertaking orders of equipment including stationary and equipment amongst other things;• Acting as Duty Manager to ensure the smooth running of the wider operations of the spa;• Working across departments to maintain and set standards for a flawless spa experience; • Monitoring and recording sales within reception, preparing proposals to increase daily sales;• Overseeing and resolving escalated issues including liaising with accounts to ensure proper reconciliation of funds at the end of each business day;• Organising rosters and holidays for the One Spa reception and spa attendant teams; • Greeting clients, determining their appointment status and relaying information to our therapists;• Managing a team that regularly exceeds set sales targets;• Ensuring that all staff adhere to the health and safety standards set by the Marriott brand;• Scheduling services to ensure efficiency whilst catering to our clients’ needs;• Liaising with colleagues to manage and distribute information within One Spa;• Dealing with email and phone enquiries from customers;ACHIEVEMENTS• Promoted from Receptionist to Head Receptionist after a year and a half working for One Spa;• Perfected my crisis management and remote management skills when dealing with multiple, reactive rapid openings and closings of the facility during the Covid-19 pandemic;• Throughout my time as Head Receptionist, my management style has improved, and I have been commended for my approachable nature and calm handling of guest complaints;• This role has allowed me to hone my customer service skills and learn how a business is run effectively; Show less

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  Checkpoint Media ltd

  Feb 2018 - now

  Social Media Manager

  Working in a freelance capacity with several clients, in this role I:• Develop creative and engaging social media strategies;• Manage the day-to-day handling of social media channels such as LinkedIn, Facebook, Twitter, Pinterest, Instagram, Tiktok and YouTube, adapting content to suit different channels and clients;• Create, plan and deliver content across multiple platforms using scheduling tools such as Hootsuite and Planable;• Create engaging multimedia content (and/or outsource this effectively) across multiple platforms;• Develop, launch and manage new competitions and campaigns that promote clients' brands;• Form key relationships with influencers across the social media platforms• Undertake audience research;• Manage social media communities by responding to posts and developing discussions;• Monitor, track, analyse and report on performance on social media platforms using tools such as Google Analytics and Facebook insights;• Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social media activity• Manage budgets for social media activities; Show less

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  Localburgh

  Mar 2020 - now

  Social Media Manager

  Shortlisted for the Creative Edinburgh 2020 Start Up Award and developed in response to the ongoing Covid-19 pandemic, Localburgh supports local businesses in Edinburgh, providing them with a chance to continue to trade and expand their customer base.Working with over 100 Edinburgh businesses, we strive for a world in which purchasing habits directly benefit the immediate community and hope others join us in that cause.In this role I am responsible for designing and delivering multi-channel content that adapts to reflect the changes in business restrictions. Through Google Analytics and Facebook Insights, I analyse social media trends to determine which campaigns are having the greatest impact and work closely with the founders to increase website SEO.As a start-up I have the responsibility of allocating and monitoring the limited social media budget in order to run successful ongoing campaigns through Hootsuite that adapt to the COVID-19 restrictions.In this role, I capitalised on the media coverage surrounding the launch of the organisation during the first lockdown by running an ongoing campaign promoting local businesses on the website across multiple social media channels including Twitter, LinkedIn, Facebook and Instagram.Through my experience with the latter, we achieved over 1,000 followers in 2 months with a limited budget, establishing Localburgh as one of the top local business directories in Edinburgh with an engaged and active customer base that continues to grow. Show less