Conal Puchalski

Experience

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  CompUSA

  Nov 1998 - Oct 2006

  Business Sales Manager

  • Translate company goals and targets into reality and ensuring the team members are achieving those goals and targets.• Complete accountability for attaining maximum levels of department profitability, customer service, and competitive position.• Accountable for all aspects of the departments commercial and technical sales.• Ensure employees are trained and aware of company policies.• Audit sales recap and recap with employees.• Commission environment.• Sales Employee of the month 27 times between 03/99 and 11/01.• Presidents award for sales handed out to 3 salespeople in the whole company annually in 2005. • Nominated for Presidents award 2004.• #1 salesman in the company based on raw sale, margin, service contribution percent Sept 2005, Oct 2005 and Dec 2005.• Helped develope & participated in local community events; Make-a-Wish Foundation & NY State fair 2005.• Successful co-branding events with Hewlett-Packard, Intel, & local redio stations.• Internal operations audit scores in top 10% in company.• Shrink results better than company average (-0.22% for 2005; company goal < -0.30%)• Service warranty contribution top 5% in company last 4 years; first store to ever hit 7% contribution.• #3 in "Light the Night" Fund raising for Leukemia and Lymphoma Society Fall 2005 campaign. Show less

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  FedEx Office

  Jan 2007 - Feb 2008

  Assistant Manager

  • Primarily responsible for managing second shift and weekend operations within the assigned center, including sales performance and profitability objectives.• Achieve company objectives for sales and profit performance within the branch.• Direct supervision of second shift and weekend employees, including responsibility for interviewing and hiring all new employees who would be working second shift and training new employees on company software, procedures, and sales techniques.• Through training new and existing second shift employees guided our branch to their first ever quarterly bonus based on sales and voice of the customer surveys and never missed bonus again the entire time I worked there.• #1 center in District 74 in donations for March of Dimes campaign in 2007. Show less

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  Circuit City

  Feb 2008 - Mar 2009

  Firedog Tech Manager

  • Translate company goals and targets into reality and ensuring the team members are achieving those goals and targets.• Complete accountability for attaining maximum levels of department profitability, customer service, and competitive position while minimizing expenses.• Responsible for hiring and training all new department employees.• Accountable for all aspects of the departments retail, commercial, and technical sales.• Inventory management / shrink control.• Ensure employees are trained and aware of company policies.• Audit sales recap and recap with employees.• Non-commission environment.• Within first six months guided the Firedog Tech department to 1st in the company at 420% to plan July 2009. (starting first full month February 2009 achieved at least 120% to plan every month)• First full month guided Home Entertainment to maximum department bonus only store in the district to max bonus plan.• Developed procedures to perform tech jobs not defined by company guidelines. that was then rolled out to the entire district as new standards. Show less

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  DLS Quality Management, Inc.

  Jul 2009 - now

  VP Dircetor of IT

  • Direct information Technology operations.• Oversee network engineering, desktop support, quality assurance documentation, and production operations (website).• Lead a team of quality auditors into clients business to certify their quality management system to the ISO 9001:2008 quality standard.• Establish quality assurance documentation that improved internal processes and enhanced productivity.• Designed, rolled out and maintained new website that was previously outsourced.• Established new backup and retrieval protocol that allowed for retrieval of documents to quality auditors in the field reducing downtime. Show less

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  T-Mobile

  Apr 2010 - now

  Retail Associate Manager

  Provides leadership to our associates and customers. Inspires a team of associates to help one another provide the beat customer experience.