Kien Ngo

Experience

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  Freelancer

  Jan 2017 - Aug 2018

  Software Programmer

  - Found a software freelance team- Directly consult and make deal with customers- Full-stack developer (Javascript, C#)=> Got my first 100 million VND from this job when I was a university student

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  VNG Corporation

  Oct 2018 - Jan 2019

  Mobile Development Fresher
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  Zalo

  Feb 2019 - Jul 2022

  Zalo is the leading messaging application in Vietnam with over 70 million MAU.I joined the company as an intern PM and, after two years, was promoted to Sr. PM. Upon my arrival, Zalo's social network was facing a drop in DAU/MAU, but I helped establish a strong value proposition for Gen Y and Gen X users, positioning the platform as a private and intimate space for sharing memories and emotions with friends.Responsibilities:- Took main responsibility for growing Zalo's feed and story - In charge of many fast pace projects: mini-game, event operations, and new products,…- Worked with other departments such as UI/UX, User Research, Data, AI, and Business Ads,.. to ensure that discover the right products and ship them right- Mentored and interviewed fresh and junior PMsKey Achievements:- Implemented the Music Feed and Story feature, adding emotional depth to posts and making it easier for users to share them with friends- Developed the Album feature to help users highlight special events and moments, such as travel, holidays, and family activities- Created the Memory and Year in Review feature, allowing users to look back and cherish past moments- Improved user experience and infrastructure to ensure efficient and seamless media uploads in posts- Redesigned and re-positioned Zalo Connect helping grow MAU to 300%, and increase average time-on-app to 50%- Mentored successfully 2 PM trainees to become junior PM (Top 1 Zalo PMT 2021) - Passed 100% of 2021 KPI of Social photo growth- Recognized as an excellent employee in 2020 Show less - Take the main responsibility of owning and developing features relevant to posting and newsfeed. Establish a strong value proposition for Gen Y and Gen X users, positioning the platform as a private and intimate space for sharing memories and emotions with friends. Improve photo's trend from a downtrend in many years to an uptrend, achieve 80% of the media growth KPI in 2020- Run successfully many product operation projects to contribute to the general KPI 1.5B messages in 2020 helping Zalo become the top 1 messaging app in Vietnam in 2020- Recognized as an excellent employee in 2020 Show less

  • Senior Product Manager

    Apr 2021 - Jul 2022

  • Product Manager

    Feb 2019 - Mar 2021
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  WaterDrop Inc.

  Jul 2022 - Dec 2022

  Product Manager

  - Increased Trust and Safety of the product by building a fundraising process that ensures transparency and credibility.- Increased CR of fundraised cases by up to 17% by designing a new Case Detail Page.- Created new revenue streams by offering our fundraising services to B2B customers, including Gala Dinner and Donate Widget- Managed cross-functional product teams in three countries - China, Singapore and Vietnam - ensuring seamless collaboration and successfully launched Deeda.care in Vietnam market Show less

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  Zalo

  Dec 2022 - Dec 2023

  Senior Product Manager

  Timviec.zalo.me is a rapidly growing job-seeking platform designed specifically for Vietnamese blue-collar workers by Zalo. Our goal is to become the most trusted platform for blue-collar job seekers while providing the fastest candidate fulfillment for recruiters.- Built and launched TimViec, a job-seeking marketplace for 70 million users on Zalo in just 2 weeks.- Ensured the product ran smoothly with high trust and zero scam jobs.- Led the product development process, including market research, ideation, MVP launch, and operation.- Conducted market research and analysis to identify new opportunities and ensure that the product remained competitive.- Defined the product strategy and vision, and communicated it to all stakeholders, including C-level executives, BD, marketing, operation, and legal teams.- Collaborated with external businesses to bring jobs and partnerships to the platform. Show less