Smrity Jha

Experience

• 

  Agarwal Didwania & Co.

  Feb 2021 - Apr 2021

  Accounting Intern

  • Prepared invoices, bills and receipt using Tally.• Worked on MGT7 form for filing details of company’s annual return.• Filled ADT1 form required for Appointment of First Auditor.• Filled ITR (24Q and 26Q) returns for multiple companies.• Maintained large data sets in MS Excel and shared data insights with cross functional teams.• Provided client support using email/phone and resolved issues.

• 

  Bandhan Bank

  Mar 2023 - now

  Customer Relationship Officer- Management Trainee

  • Responsible for providing high quality service and query resolution to the customers of the bank, proactively and convert service opportunity into a sales opportunity.• Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.• Handle balance enquiries/ brief transaction queries/ statement or balance confirmation certificate issuance to customers (however to ensure customers are migrated to DBC).• Ensure that all services and operations are carried out within stipulated norms and regulations so that the customers can avail services through multiple channels saving them time and effort and giving them proper service and ensuring repeat business.• Ensure that the customer queries are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT). Show less