Frank Hou

Experience

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  Federal-Mogul Powertrain

  Jun 2005 - Jul 2014

  Quality Management Manager

  Started work from the manufacturing engineer,then promoted as project manager and campus quality manager . Worked for different business/product units in Federal Mogul Qingdao manufacturing plants,they are Engine Piston,Spark Plug,Chassis&Steering Parts,Brake Drum&Rotor,System Protection Product,Wiper&Lighting Socket.Main role-Quality and Project Manager-Focus on QMS,process statistic control,supplier management ,customer audit&certification,customer complaint handling&claim,lab management ,quality continual improvement project&NPI project management.As management representative , lead team receive many customer awards from Ford NA, GM, Nissan,Great Wall Motor,Hyundai ,keep 2 years 0 PPM for BMW etc.Lead the team over 110 staffs in the department,coordinate and support team finished over 10 big projects/year,key leader to establish the China wiper production operation etc. Show less

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  Embraco

  Jul 2014 - now

  Quality and Process Engineering Manager ,WCM QC Leader,3Q6S(OPex) Head

  Initially lead quality management in Embraco electronic unit, then expanded the management responsibilities to process engineering ,operation,materials planning and 3Q6S (OPEX) system in different stages, ensure short and long term business and operation strategy are well deployed and financial objectives are achieved. Develop and implement the Quality&Engineering strategy to achieve the world class level in customer satisfaction while the continuously improving internal processes fully supports the whole business strategy and targets. Manage and evaluate the whole team for developing their leadership and capability(use quality management tools) to contribute for the achievement of the organization goals. Guide the process engineering improvement initiatives for supporting the productivity,quality and cost competitive projects Supplier Quality Management(Include supplier audit& certification,development, for supplier improvement etc.) Process Quality Control(Statistic process control, capability study for CTQ improvement,QRQC activities for scrap&rework reduction) Guide and establish the customer oriented organization, lead Customer Quality Management(Include line and field rejection,customer claim&complaints handling,join the TDA meetings for global customers service etc.) Quality Management Systems(include IATF 16949,UL,CQC&VDE certification,customer&3rd party audit );APQP Management;(Include new product,process&supplier certification) Quality Improvement Project Management;(Total quality cost reduction activities), WCM(World Class Manufacturing)-QC Pillar Leader ActivitiesWhile worked as the Operation manager,Process &Quality manager to lead quality,production,manufacturing,maintenance teams deliveries many historical results in terms of the productivies,customer line rejection, OEE etc. Show less