Sandy El Sabeh

Experience

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  Massimo Dutti

  Aug 2009 - Jun 2010

  Sales Associate

  - Attended 10+ product training classes and seminars and took part in pre-selling drives to maximize sales- Led sales team to surpass sales targets by 15%- Created detailed sales reports and forecasts to track performance and identify areas forimprovement- Provided excellent customer service to clients, resulting in a 95% client retention rate

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  Zadig & Voltaire

  Mar 2013 - Aug 2013

  Floor Manager

  - Promoted from Sales Associate to Floor Manager in 2 years- Provided adequate direction and training for 10+ employees to excel in their job- Assessed client needs based on current objectives, supply and demand, and seasonable variables- Sustained high-level product knowledge. Received 95% positive marks for conveying productfeatures and benefits, as reported in customer surveys- Identified customer needs as well as cross- and up-sale opportunities. 70% of referredprospects converted into clients- Provided relevant information about 100+ items to customers to enable them make the best buyingdecision- Submitted reports, retail data interpretation and analysis to administration Show less

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  Ampacet Corporation

  Sept 2015 - now

  Customer Service Manager

  - Maintained a 90% client retention rate by providing excellent customer service and building strong relationships with clients- Remotely managed a team of 4 ; trained, and mentored 5+ customer service agents and front-end staff- Identified risks and ensured every service functionality and offering was leveraged resulting in a 20% increase in customer satisfaction- Entered all customer orders and shipping/tracking records with over 99% accuracy- Collaborated with marketing and analytics to determine root causes of customer complaints.Achieved 20% lower customer complaints across the business- Contacted 20+ customers on a daily basis to check their demands and to give them sales offers- Handled import and export duties such as coordinating custom clearance, creating and collectingnecessary documents including Certificate of Origin/ SASO/ NAFEZA Portal Show less