Owen Cox

Experience

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  Bottomline Technologies

  Oct 2000 - Sept 2002

  Technical Support Representative

  Provide phone support for electronic and paper payment generation software.Assist with improving check and payment design for clients.

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  Dirt Cheap, Inc.

  Nov 2002 - Oct 2010

  Project Manager

  Manage sitework construction projects:Plan timelines, coordinate with other contractors and subcontractors, obtain permitting, comply with town/county code requirements; manage up to 30 employees. Manage money flow of projects: quote and bid jobs, apply for payment as objectives and completion milestones are met.

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  Carolinas IT

  Jan 2011 - Apr 2012

  Associate Engineer

  Support customer base locally via onsite visit, or remote connection.Support workstations and servers for clients in Windows 7 environment, Administer active directory accounts, Exchange accounts, ensure proper communication between our customers and their clientelle. Assist with administration of NEC phone systems, and manage company mobile devices.

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  Workplace Options

  Apr 2012 - Sept 2016

  Systems Administrator and Network Technician

  Manage IT systems and lead HelpDesk for worldwide employee assistance provider (EAP) company of 500+ employees.Deployed internationally to support foreign offices:- Toronto: May 2014 successful recovery from office shutdown due to equipment failure- London: August 2013-- 3-week assignment to provide in-office IT support-- Supported London office locally and US offices remotely during this time- Singapore: December 2013-- 9-day assignment to assist with office relocation-- Successfully migrated server/switch/phone system rack, phones and computer systems to new officeMicrosoft Server 2008 R2, 2012 R2:- Administer Active Directory resources and sites- Manage resources via group access design- Manage DNS, DHCP - Leverage Group policy to manage security and resourcesMigrate Exchange 2010 to 2013- Assisted with live migration: creation of databases, managed DAGs- Nightly migration of mailboxes to new virtual 2013 server DAGPhysical to Virtual:- Assist with the transition from physical rack-mounted servers to virtual- Leveraging EMC SAN, VMware, Hyper V technologies- Phasing out older workstations to thin clients with Virtual Desktops Infrastructure (VDI) Microsoft Exchange 2010 and 2013:- Audit and manage mailboxes, groups, contacts- Oversee quotas, policies, queues, public folders- Manage permissions for mail resources with AD group structureAdminister Microsoft SharePoint 2013 environment:- Create Web Applications, Site Collections, sites, sub-sites- Create custom host headers- Maintain connections through IIS and Threat Management GatewayLync/Skype for Business:- Manage accounts for chat and voice comm.Support Windows 7, 8 Enterprise desktops, laptops, tablets, mobile devices:- Manage and deploy via images from Windows Deployment Services- Maintain network health and productivity via current patches managed in part by Microsoft SCCM Show less

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  MetLife

  Sept 2016 - now

  I work daily in PowerShell on automation and process efficiency improvement. I have been trained in BladeLogic Server Automation and look forward to using that in automation of discovery and remediation efforts.Active Projects: - Mass data handling to discover network routing, rules, for migration - Web server security compliance discovery - PowerShell scripting, runspaces, multi-threadingCompleted Projects: - Automated file transmission between Windows servers and IBM mainframe systems Show less

  • Senior Windows Server Engineer

    Sept 2022 - now

  • Engineer

    Sept 2016 - Sept 2022