Owen Cox

Owen Cox

Technical Support Representative

Followers of Owen Cox391 followers
location of Owen CoxCary, North Carolina, United States

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  • Timeline

  • About me

    Senior Engineer at MetLife

  • Education

    • Clemson University

      1995 - 2000
      Bachelor of Science (B.S.) Biology, General

      Activities and Societies: Clemson Crew '96-'00

  • Experience

    • Bottomline Technologies

      Oct 2000 - Sept 2002
      Technical Support Representative

      Provide phone support for electronic and paper payment generation software.Assist with improving check and payment design for clients.

    • Dirt Cheap, Inc.

      Nov 2002 - Oct 2010
      Project Manager

      Manage sitework construction projects:Plan timelines, coordinate with other contractors and subcontractors, obtain permitting, comply with town/county code requirements; manage up to 30 employees. Manage money flow of projects: quote and bid jobs, apply for payment as objectives and completion milestones are met.

    • Carolinas IT

      Jan 2011 - Apr 2012
      Associate Engineer

      Support customer base locally via onsite visit, or remote connection.Support workstations and servers for clients in Windows 7 environment, Administer active directory accounts, Exchange accounts, ensure proper communication between our customers and their clientelle. Assist with administration of NEC phone systems, and manage company mobile devices.

    • Workplace Options

      Apr 2012 - Sept 2016
      Systems Administrator and Network Technician

      Manage IT systems and lead HelpDesk for worldwide employee assistance provider (EAP) company of 500+ employees.Deployed internationally to support foreign offices:- Toronto: May 2014 successful recovery from office shutdown due to equipment failure- London: August 2013-- 3-week assignment to provide in-office IT support-- Supported London office locally and US offices remotely during this time- Singapore: December 2013-- 9-day assignment to assist with office relocation-- Successfully migrated server/switch/phone system rack, phones and computer systems to new officeMicrosoft Server 2008 R2, 2012 R2:- Administer Active Directory resources and sites- Manage resources via group access design- Manage DNS, DHCP - Leverage Group policy to manage security and resourcesMigrate Exchange 2010 to 2013- Assisted with live migration: creation of databases, managed DAGs- Nightly migration of mailboxes to new virtual 2013 server DAGPhysical to Virtual:- Assist with the transition from physical rack-mounted servers to virtual- Leveraging EMC SAN, VMware, Hyper V technologies- Phasing out older workstations to thin clients with Virtual Desktops Infrastructure (VDI) Microsoft Exchange 2010 and 2013:- Audit and manage mailboxes, groups, contacts- Oversee quotas, policies, queues, public folders- Manage permissions for mail resources with AD group structureAdminister Microsoft SharePoint 2013 environment:- Create Web Applications, Site Collections, sites, sub-sites- Create custom host headers- Maintain connections through IIS and Threat Management GatewayLync/Skype for Business:- Manage accounts for chat and voice comm.Support Windows 7, 8 Enterprise desktops, laptops, tablets, mobile devices:- Manage and deploy via images from Windows Deployment Services- Maintain network health and productivity via current patches managed in part by Microsoft SCCM Show less

    • MetLife

      Sept 2016 - now

      I work daily in PowerShell on automation and process efficiency improvement. I have been trained in BladeLogic Server Automation and look forward to using that in automation of discovery and remediation efforts.Active Projects: - Mass data handling to discover network routing, rules, for migration - Web server security compliance discovery - PowerShell scripting, runspaces, multi-threadingCompleted Projects: - Automated file transmission between Windows servers and IBM mainframe systems Show less

      • Senior Windows Server Engineer

        Sept 2022 - now
      • Engineer

        Sept 2016 - Sept 2022
  • Licenses & Certifications

    • Microsoft Certified Technology Specialist

      Microsoft
      Sept 2011
    • MCPS: Microsoft Certified Professional

      Microsoft
      Apr 2012
      View certificate certificate
  • Honors & Awards

    • Awarded to Owen Cox
      Operations Excellence in Customer Focus Workplace Options Apr 2014 Workplace Options presents this award annually at the Operations Summit meeting held at the company headquarters in April.It is a peer-nominated award designed to give recognition for excellent customer support throughout the year.