Shaun Hazelwood Dip CII

Experience

• 

  Call Assist Ltd

  Mar 2011 - now

  Roles & Responsibilities• Monitoring the performance of accounts (loss ratios, SLAs etc)• Serving as a contact point for clients• Arranging and attending regular meetings, conference calls and/or hospitality events• Ensuring all actions agreed with clients are documented and followed up on in a timely manner• Calculating and negotiating pricing with clients and underwriters• Preparatory work for drafting contracts with clients• Issuing quotes and indications for new clients and being proactive in acquiring new business• Overseeing the on-boarding of new schemes• Serving as the sign off for policy wordings and relevant documentation• Overseeing high level customer complaints• Serving as a conduit for other departments to escalate issues through• Projects and similar ad-hoc workKey Attributes· Ability to work unsupervised· Excellent written communication· Proficient in Microsoft Word, Excel, Outlook and PowerPoint· A professional appearance· Highly reliable· Excellent time management and organisational skills· Ability to work well under pressure and multitask Show less

  • Head of Partnerships

    Jan 2025 - now

  • Sales & Marketing Executive

    Mar 2015 - now

  • Senior Account Manager

    Apr 2022 - Jan 2025

  • Account Manager

    Jan 2018 - Apr 2022

  • Sales and Marketing Assistant

    Jul 2013 - Mar 2015

  • Rescue Co-ordinator

    Mar 2011 - Jul 2013