Mariam Ashour

Experience

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  Delta life insurance

  Aug 2010 - May 2012

  Trainer

  •Managed training and development at the corporate level in more than 28 branches.•Conducted various training programs.•Provided coaching and development feedback to both participants, and their line managers.•Developed and implemented a post-training support program.•Managed the recruitment process of insurance sales representatives, managers, and branch managers all over Egypt.•Maximized revenues through efficient staffing and labour cost controls.•Having overall responsibility for the recruitment polices and the welfare of the staff.•Developed and negotiated the compensation scheme.•Computed the yearly, quarterly, and monthly benefits, and payroll for the sales force.•Responsible for the yearly, quarterly, and monthly meetings of the company.•Participated in conceptualizing, and designing many development interventions. •Worked on many development programs concerning the company’s rebranding and press issues. Show less

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  Contacts Plus

  Jan 2011 - Jul 2011

  Freelance Trainer

  CONTACTS PLUS, Jeddah, Saudi Arabia May - July 2011Trainer; soft and business skillsTrained 450 candidates on various tracks including:•Customer service excellence: how to deliver exceptional value to today's busy customer. •Service essentials: basic skills for serving others.CONTACTS PLUS, Cairo, Egypt January – April 2011Trainer; soft and business skillsTrained 60 graduates on various tracks including:•HRM: special topics in HRM including knowledge management, emotional intelligence, and talent management.•Financial accounting: general knowledge of accounting, cost analysis, and financial statements.•Finance: general knowledge of finance, and the stock market. Show less

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  The Egyptian Business Development Association ( EBDA )

  Jun 2012 - Mar 2014

  •Had overall responsibility for the recruitment policy of the NGO, and also the welfare of the staff.•Developed and negotiated differentiated employees' compensation plan, and competitive benefits packages to be able to headhunt from a limited number of businessmen associations and chambers.•Implemented and controlled the rewards and benefits policies from social and medical insurance to pension schemes.•Designed and implemented employee incentive programs to increase productivity and customer satisfaction.•Maximized revenues through efficient staffing and labour cost controls.•Conducted various training programs; that include both management and soft skills programs. Show less •Developed the membership categories with the board members.•Had overall responsibility for handling all membership procedures which is a typical recruitment process.•Established and administrated the NGO members’ and marketing databases that both joined more than 1500 contacts.•Achieved tripling the target by attracting more than 900 members in one year.•Had overall responsibility for the renewable of all membership categories.•Conducted training about how to manage a membership affairs department.•Managed training and development projects that include managing the Corporate Governance Program for Family Businesses from 2013 to 2014.•Was the project manager of different marketing activities that included conferences, the general assembly meetings, the annual report, the annual giveaways, and membership packages.•Participated in many international affairs that include businessmen outgoing delegations to Sudan, Turkey, German, France, and China. •Member of the membership affairs, marketing and recruitment committees. Show less

  • Deputy HR Manager and Internal Communication Manager

    Jun 2012 - Mar 2014

  • Holding additional position as the Deputy membership affairs and communication manager

    Jun 2012 - Mar 2014
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  DARAH Designs

  Mar 2014 - Jun 2014

  Freelance Human Resources Consultant

  •Managed setting all HRM regulations and responsibilities, plus communicating it to other departments. •Established the standard operating procedures (SOP), standards flow, and standard documents of different HRM functions that include recruitment, training, compensation and benefits, and PMS.•Developed the recruitment and manpower plan.•Recruited more than fifteen positions according to the manpower plan.•Developed and negotiated employees' compensation and benefits regulation.•Implemented the reward and benefits policy.•Designed and implemented employee incentive programs to increase productivity and employees’ satisfaction.•Conducted a 360 degrees performance appraisal.•Member of the development committee of the whole company for three months.•Initiated and managed the training and development.•Responsible for all HRM activities and reporting direct to the owner and CEO. Show less

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  Egypt TEDA

  May 2014 - Jun 2017

  •Analyses the trends and metrics to develop solutions, programs, and policies.•Participated in developing all HR regulations of Egypt-TEDA Group including three companies and two subsidiaries.•Amended all HR regulations of TEDA Fun Valley (a subsidiary of Egypt-TEDA Group). •Developed the benefits regulation of Egypt-TEDA Group including TEDA Fun Valley.•Initiated and implemented the salary scheme of the sales department of Egypt-TEDA Fun Valley (TFV) Company.•Initiated and implemented the compensation and benefits regulation of the general manager position of Egypt-TEDA Fun Valley (TFV) Company.•Established the standard operating procedures (SOP), standards flow, and standard documents of diverse HRM functions that include training, compensation and benefits, and performance management system (PMS).•Responsible for the HR inspection conducted by Egypt-TEDA Group to TEDA Swiss Inn Hotel on monthly basis.•Successfully developed and implemented the onboarding program.•Managed training and development at the corporate level by conducting various training programs; that include both management and soft skills programs.•Customized and implemented the annual culture plan.•Having overall responsibility of the PMS of the group.•Successfully developed and implemented the corporate competency model.•Conducted a salary survey for TEDA Swiss Inn Hotel for 2016 salary increase.•Authorized to control and implement the reward and disciplinary policy of the group. Show less •Conducts weekly and/or monthly meetings with respective business units including Egypt-TEDA SEZone Development Company, Egypt-TEDA Investment Company, Egypt-TEDA Fun Valley (TFV) Company, and management centre (centralized departments that serve the Group including assets and finance department, operations management department, human resources department, etc.).•Partner across HR functions to deliver value-added services to the management and employees that reflect the business objectives of the Group Company, and provides HR policy guidance and interpretation.•Manages and resolves complex employee relations issues. •Works closely with the management and employees to improve work relationships, build morale, and increase productivity and retention.•Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. •Provides day-to-day performance management guidance (coaching, counselling, career development, disciplinary actions) to department managers, and CEOs.•Responsible for promotions, and internal transfers.•Assists international employees in expatriate assignments and related HR matters.•Provides guidance and input on business unit restructures, workforce planning, and succession planning.•Identifies training needs for business units, and individual executive coaching needs.•Participates in evaluation and monitoring of training programs to ensure success. Assuring that all training objectives are met.•Responsible for successfully implementing the onboarding program of new hires and internal transfers. •Responsible for the compensation and benefits of the four companies including expats while apply three different compensation regulations. Show less

  • Holding additional position as the Center of Expertise (COE)

    Dec 2015 - Jun 2017

  • Senior HRBP

    May 2014 - Jun 2017
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  Narita Group

  Jun 2014 - Nov 2015

  Freelance Senior HR Generalist

  •Managed key corporate accounts from different sectors include automotive, pharmaceutical, FMCGs, construction, and engineering industries, etc.•Managed the training plans of key corporate clients.•Interviewed and selected trainers for diversified training courses that include management, IT, language, and soft skills.•Organized and customized more than fifty courses that include advanced TOT, customer profiling, communication skills, advanced leadership skills, and supply chain management. •Developed the training material starting from the technical proposal presented to the client to the manual given to the candidates.•Evaluated the candidates during different training courses.•Recruited top and middle manager positions that reached a gross salary of 120,000EGP.•Had different roles in consultation projects with the best chosen freelance consultants. Show less

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  SYKES

  Jul 2017 - Jul 2018

  HRBP

  • Conducts weekly and/or monthly meetings with account managers, supervisors, SG&As team leaders.• Manages and resolves complex employee relations issues through leading HR investigations, and retention interviews. • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. • Provides day-to-day HR policy guidance and interpretation.• Conducts both competency based, and skills assessment interview for SG&As.• Reports attrition (turnover) including but not limited to annualised data, and the percentage of new hires completing 90 days.• Reports the HR monthly business review (MBR) to EMEA HR Director, and Cairo Site Management Team.• Developed Cairo Site salary band deploying both internal and external analysis.• Established the HR/Operational trackers to manage adherence, absence, and KPIs.• HRBP for more than 200 employees.• Member of the management team, and reporting directly to EMEA HR Director, and Cairo Site Executive Director. Show less

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  TAQA Arabia - Power Group

  Aug 2018 - Jan 2020

  HR Section Head

  •Developed the salary bands deploying both internal and external analysis.•Participated in implementing various SAP modules and managed the implementation of the reporting module.•Developed the salary breakdown, actual versus budget, merit increase, and profit share reports.•Established a self-assessment tool for the management committee. •Manages and resolves complex employee relations issues through leading HR investigations, and retention interviews. •Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. •Provides day-to-day HR policy guidance and interpretation.• Managed the HR development phase of TAQA Solar and Solar PV companies.• In charge of initiating the annual HR budget and controlling the HR cost within ±5% for 4 companies. • Responsible for RFP (request of pricing) of any new business.• Initiated and developed the loans and benefits policies including various newbenefits.• Provides day-to-day performance management guidance (coaching, career development, disciplinaryactions) to department managers.• Manages and resolves complex employee relations issues through leading a mentorship program, HRinvestigations, and retention interviews. Show less

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  TAQA Arabia

  Jan 2020 - now

  HR & Reporting Manager