Jonaid Anwar

Experience

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  Staples

  Jan 2007 - Jan 2008

  Computer TechnicianComputer Technician / Sales Associate

  Responsible for repairing, and troubleshooting customer network and computer related problems. Responsible for making recommendations and helping to sell business machine related products to customers Verified proper paperwork, and documents items included with unit.Installed system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, and DVD drives.

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  Shop Rite

  Aug 2007 - Nov 2007

  CashierCustomer Service Representative Cashier

  Responsible for customer order transactions

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  Louis Berger

  Oct 2007 - Sept 2012

  • Supported a diverse user base of over 1,000 across multiple office locations, offering prompt assistance through email, phone, and ticketing systems.• Supported daily IT operations including account management, device administration, network administration, and software management.• Managed remote workstations and cloud solutions, ensuring operational efficiency and security.• Collaborated on the integration of new technologies, including advanced endpoint protection and multi-factor authentication, enhancing overall security.• Set up and maintained accounts and data in Active Directory including forest/domains, universal/global/domain groups, network shares, NTFS permissions and modifying, creating, and deleting user accounts.• Assisted in managing physical file servers, print servers and application servers in Windows 2003, 2008, and 2012• Introduced automation tools for routine troubleshooting, minimizing downtime and improving overall system reliability.• Troubleshooting software, hardware and network issues.• Worked with Microsoft Exchange server. Managed Microsoft Exchange and performed migration, creation, deletion and archiving of mailboxes.• Managed data backup systems, recovering data using Symantec Backup Exec and Microsoft DFSR• Assisted with managing virtual environments using technologies such as VMware or Hyper-V.• Setup and configured domain controllers, file servers and other virtual servers.• Implemented proactive measures for endpoint security, including regular software patching and antivirus management.• Streamlined Active Directory operations, ensuring efficient account management and data organization.• Assisted in setting up a brand-new office for the company of 500 new employees. Setup included new network setup, active directory account creation, software and hardware deployment.• Facilitated the transition to mobile device management solutions, optimizing support for a range of devices, including smartphones and tablets. Show less Early Positions: Student Intern - 10/07 – 12/07 • Provided comprehensive support to a user base exceeding 1,000 across diverse office locations, leveraging a combination of email, phone, and advanced ticketing systems.• Maintaining record of calls from customers in ticketing system, • Built, imaged and deployed new computer systems.• Full support for company laptops, desktops, upgrades, OS, printers, and plotters.• Troubleshoot VPN connections and full support for MS office. On call 24/7 support when needed.• Full knowledge of SMS, Symantec Ghost, and Remote Desktop• Setup and maintained accounts and data in Active Directory• Supported mobile devices including Blackberry, iPhone, and Android• Help desk analyst, helping fellow co-workers with difficult problems and training.• Dell certified to repair notebooks and desktops.• Upheld a commitment to exceptional customer service, leading to an increase in user satisfaction ratings.• Championed a user-focused approach by actively seeking feedback and integrating user suggestions into system improvements• Support users in the use of Computer equipment by providing necessary training and advice. Show less

  • Network/Systems Administrator

    Jan 2009 - Sept 2012

  • Desktop Administrator

    Oct 2007 - Jan 2009
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  FitOne Nutrition Center

  Apr 2012 - Sept 2024

  • Managed all aspects of IT infrastructure for the business, including network setup, system maintenance, and security protocols.• Implemented and maintained cloud-based solutions for inventory management, sales, and customer relationship management.• Leveraged IT skills to optimize operational efficiency by promoting cross-functional collaboration• Monitored server health and performance, including CPU, memory, and disk usage.• Applied IT expertise to enhance records management, achieving an increase in accuracy and streamlined facilitation of personnel actions.• Implemented and managed backup solutions to ensure data integrity and availability.• Performed regular backups and tested recovery procedures to verify data can be restored as needed.• Applied security patches and updates to systems and applications.• Oversaw Azure Active Directory infrastructure managing user accounts, group policies and security permissions ensuring smooth and secure user access.• Spearheaded the migration to a cloud-based productivity suite, enhancing collaboration and flexibility for end-users.• Monitored security logs and respond to security incidents and alerts.• Designed and deployed an e-commerce platform, integrating payment processing and customer support systems.• Utilized expertise in managing the ecommerce portion on Shopify, contributing to seamless online experiences and boosting online sales.• Conducted training sessions on cybersecurity best practices, fostering a culture of awareness among end-users.• Setup and managed Microsoft Office 365• Supported cloud-based services and infrastructure, such as Microsoft Azure• Provided technical support and training to staff, ensuring smooth operation of business applications and systems. Show less

  • IT Manager and Systems Administrator

    Dec 2013 - Sept 2024

  • IT Manager and Systems Administrator

    Apr 2012 - Sept 2024
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  FitOneUSA.com

  Apr 2012 - Sept 2024

  Ecommerce Manager
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  3KM AutoGroup

  Mar 2018 - Jan 2024

  President
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  MJH Life Sciences®

  Aug 2024 - now

  Senior Systems Engineer