Bianca N.

Experience

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  Enloe Medical Center

  Jul 2004 - May 2013

  Laboratory Assistant III

  Dedicated Laboratory Assistant III with 8 years of experience at Enloe Medical Center. Proficient in providing compassionate and sensitive clinical care to patients, specializing in specimen collection, educating patients on test requirements, and offering referrals to additional resources. Collaborated seamlessly with hospital staff, including Physicians, Nurses, and Clinical Technicians, to ensure accurate and timely patient care. Adept at handling various clerical duties, such as electronic health record updates, phone support, outpatient order processing, billing department coordination, and providing crucial administrative support to management.Successfully provided clinical training to 35 interns and 5 new hires, focusing on phlebotomy and specimen collection, resulting in a 30% increase in the accuracy of specimen collection and processing. My contributions to staff development played a pivotal role in enhancing skills and knowledge within the department.Key Achievements:Conducted a comprehensive analysis of compliance gaps with internal procedures and provided recommendations to the Department Director, leading to process improvements and enhanced adherence.Spearheaded the development of the Lab Educator position, responsible for providing procedural training to staff hospital-wide. This initiative enabled the department to certify staff training on new procedures, significantly improving the accuracy of specimen collection. Show less

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  USC Diversity in Leadership Healthcare Initiative

  Jul 2012 - Jul 2012

  Student

  To provide students with the opportunity to learn more about the major issues, skills, and responsibilities involved in healthcare management. The program will enhance student’s knowledge and understanding of the field and therefore, better position you to pursue a career in healthcare management.

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  Tri Counties Bank

  Oct 2013 - Oct 2014

  Loan Processor

  Dedicated Loan Processor with 1 year of experience in the banking industry. Collaborated closely with Loan Officers to maintain meticulous records of customer information and loan documentation. Proficient in managing loan collateral, reviewing Deeds of Trust for legal accuracy, and electronically filing customers' financial information. Provided comprehensive department policy and procedural training to new hires and front-end staff. Acted as the department's primary point of contact, fostering relationships through continuous communication with all departments, title companies, and County Recorder's offices. Assisted with internal and external audits to ensure compliance with banking security regulations. As a Community Investment Team member, contributed to local shelter support by assisting with grant funding, developing financial classes for clients, and preparing for their annual fundraising dinner.Implemented streamlined loan processing procedures, resulting in a 20% reduction in loan processing time within the first six months. This efficiency improvement not only reduced operational costs but also enhanced customer satisfaction by expediting loan approvals and disbursements.Key Achievements:Processed an average of 150 Consumer, Real Estate, and Auto loans per week, showcasing high productivity and efficiency.Responded to customer payoff requests, closing out an average of 75 loans per week, contributing to seamless loan closure processes.Processed 5-7 Commercial/Developer master loan pay downs per week, demonstrating versatility and adaptability in handling various loan types. Show less

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  Butte County

  Oct 2014 - May 2016

  Assessment Clerk

  Dedicated Assessment Clerk with 18 months of experience in the County Tax Assessor's Office. Served as the primary public liaison for the Chico and Paradise offices, providing valuable information on taxation, assessment processes, and property research. Proficient in facilitating interdepartmental collaboration to ensure taxpayers receive prompt assistance with building permits, property transfers, and tax payments. Supported a team of ten appraisers in two satellite offices, offering administrative expertise in researching chain of title, interpreting applicable laws, and initiating roll corrections when necessary. Achieved a 15% reduction in assessment processing time by implementing more efficient document review procedures and streamlining communication channels between satellite offices and the main office. This improvement resulted in enhanced productivity and reduced taxpayer inquiries, further contributing to customer satisfaction.Key Achievements:Conducted re-appraisal analysis for approximately 25-30 real property title transfers, 40 Tax Roll value updates, and 200 building permits each week, showcasing exceptional productivity and attention to detail.Maintained open communication by providing the main office with regular updates on satellite office workload, appraisal status, and priority tasks, ensuring alignment with organizational goals.Reviewed documents for accuracy and completeness in strict accordance with the California Revenue and Taxation Code, ensuring compliance with legal and regulatory requirements. Show less

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  Informatix, Inc.

  May 2016 - Dec 2016

  Contracts Administrator

  Dynamic Contract Administrator with a year of experience in the Child Support Industry, specializing in contract strategy development, risk mitigation, agreement drafting, and negotiation. Collaborated closely with the Chief Financial Officer and Contracts Manager to ensure the delivery of high-quality services. Proficient in administrative support services, maintaining organized records, and facilitating effective communication with diverse clients.Achieved a 20% reduction in contract approval times by implementing streamlined contract management processes and enhancing communication channels, resulting in increased operational efficiency and improved client satisfaction.Key Achievements:Successfully established vendor/subcontractor service agreements for facilities in more than 15 states, contributing to the company's nationwide expansion and operational efficiency.Processed contract renewals, addendums, and amendments in a manner that maintained effective organizational relationships and upheld high contract performance standards.Assisted Program Managers across multiple states in preparing contract compliance documents and tracking contract-related tasks and timelines, ensuring adherence to contractual obligations.Coordinated complex administrative tasks across various departments to prepare Request for Proposal (RFP) responses, enhancing the company's competitiveness in securing new contracts. Show less

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  Butte County

  Dec 2016 - Dec 2019

  Senior Administrative Analyst

  Experienced Health Care Compliance Analyst with a strong background in providing programmatic oversight, training, and regulatory support to clinicians and behavioral health staff. Proficient in monitoring and ensuring compliance with Federal and State regulations, policy development, data analysis, and audit coordination. Recognized as a Substance Use Disorder regulatory expert and a key contributor to regional compliance efforts.Achieved a 30% improvement in compliance metrics through proactive compliance strategies, comprehensive audits, and effective corrective action plan implementation, enhancing overall organizational adherence to quality standards.Key Achievements:Led the QM-SUD project, overseeing the development, implementation, and monitoring of process updates. This included the creation of a SUD documentation training manual, revising over 20 SUD policies and procedures, implementing a perinatal tracking process, and streamlining the Intensive Outpatient Treatment program/tracking/billing process.Facilitated a community provider learning collaborative through quarterly meetings, fostering collaboration and knowledge-sharing.Recognized as a substance use disorder regulatory expert, actively participating in Northern California Regional State Plan County Monitoring Meetings.Cultivated collaborative working relationships with various departments, including Program/Providers, Fiscal, Facilities, and IT, to ensure compliance with state and federal regulations.Successfully coordinated two consecutive State Audits without any compliance deficiencies, showcasing exceptional audit preparation and execution skills.Received State recognition for annually monitoring 11+ SUD programs for DHCS contract compliance and efficiently tracking all Corrective Action Plans through resolution.Mentored 7+ counties on contract monitoring processes, demonstrating expertise and leadership in compliance matters. Show less

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  Tehama County

  Jan 2020 - Oct 2022

  Healthcare Compliance Officer

  Accomplished Health Care Compliance Officer with 2 years and 10 months of experience serving as a vital member of the Executive Leadership team. Expertise in directing quality management and compliance services, ensuring full compliance with local, state, and federal laws, department goals, County policies, and regulations. Proven success as the County Privacy Officer and Security Officer in maintaining privacy, confidentiality, and security of electronic protected health information (ePHI).Achieved a 25% improvement in compliance metrics through proactive compliance strategies and continuous monitoring, ensuring enhanced regulatory adherence.Accomplishments:Developed and implemented the COVID-19 Management Response Plan, facilitating the Agency's response to the pandemic.Successfully introduced a data-driven decision-making approach to management, enhancing performance and reporting capabilities.Led the development of Behavioral Health Youth and Transitional Age Youth Service Contracts, streamlining service delivery.Acted as the chair for four committees dedicated to driving best practices within the Agency. Show less

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  Butte County

  Oct 2022 - Sept 2023

  Healthcare Compliance Officer

  Experienced Health Care Compliance Officer with 4 years of success in fostering a culture of compliance, developing and implementing ethics, compliance, and privacy programs, and ensuring adherence to HIPAA privacy and security rules. Proficient in managing educational programs, overseeing clinical internship initiatives, and maintaining a Compliance Workplan.Achieved a 15% improvement in compliance metrics through the implementation of proactive compliance strategies and continuous monitoring.Spearheaded the development of the department's educational program, including an 8-week New Employee Orientation Program.Successfully implemented the Patients' Rights Advocacy program, receiving state recognition for its effectiveness.Maintained the Compliance Workplan, ensuring ongoing regulatory compliance and risk mitigation.Led three committees dedicated to fraud prevention, policy management, and privacy. Show less