Lucas Zago

Experience

• 

  Mikro Stamp Estamparia Comércio e INdústria Ltda

  Dec 2016 - Mar 2018

  Projects' interpretation, technical specifications, data collection, price quotation of inputs and services, the composition of direct and indirect costs.

  • Administrative Assistant

    Oct 2017 - Mar 2018

  • Quality Control Assistant

    Dec 2016 - Oct 2017
• 

  Saint-Gobain Brasil

  Mar 2018 - Jan 2019

  Quality Assurance Intern

  Support in all activities of the quality management system, control and update documents and master lists, control of standards, quality training, responsible for monitoring customer complaints seeking to solve or mitigate problems, responsible for the department's 5S and water monitoring.

• 

  BENTELER Group

  Aug 2019 - May 2020

  Quality Assurance Intern

  Support engineers and analysts on daily activities, as in analysis and resolution of atypical problems in the production lines, and also assisting the product, process, internal and external audits. Update and monitoring key indicators and quality documentation for daily meetings, as well as supporting the team in new projects.

• 

  CEI - Centro de Empreendedorismo e Inovação

  Sept 2019 - Sept 2020

  Official Member

  It is a multidisciplinary team at Unimetrocamp Wyden, our objective is to assist and promote the dissemination of entrepreneurship, innovation, technology, personal and professional development to the entire academic community.

• 

  Amazon

  Sept 2020 - now

  Responsible for supporting the launch of new product features for External Fulfillment programs in BR and MX. Defining the right implementation strategy to mitigate risks and maximize expected gains, aligning with key stakeholders to ensure a high-level customer and seller experience. • Coordinate team of operation specialists in Brazil• Monitor KPIs and plan mid-long term actions to improve customer experience• Drive global parity projects along with product, business and transportation teams• Participate in high level discussions and unfold board goals to direct targets to operations team and the 3P program • Coordinate team of operation specialists in Brazil and Mexico• Monitor KPIs and plan med-long term actions to improve operations• Drive global parity projects along with product and business teams• Participate in high level discussions and unfold board goals to direct targets to the team• Define and manage KPIs to improve customer experience • Responsible for monitoring fulfillment facilities from operations and compliance point of view in coordination with internal as well as external stakeholders.• Identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.• Be analytical, diving deep on operational issues root causes and proposing solutions.

  • EF Product GTM Manager LatAm

    Aug 2024 - now

  • BR External Fulfillment Operations Manager

    Jun 2024 - Aug 2024

  • Operations Team Leader - Marketplace (3P)

    Dec 2022 - Jun 2024

  • Central Operations Manager LATAM

    Mar 2022 - Dec 2022

  • Central Operations Specialist

    Sept 2020 - Mar 2022