Mohammed Yousuf

Experience

• 

  Dallas Semiconductor

  Dec 1996 - May 1998

  Manufacturing Engineer

  • Evaluated impact of process changes, new flows and methods on all operations• Managed daily production issues with members of each operational area to minimize rejects, improve quality and throughput• Designed and implemented capacity models to monitor production and constraints• Performed cost analysis and saved the company over $500,000 as part of equipment justification• Changed the layout of a production area to minimize material movement and reduce cycle time• Created staffing models to determine the optimal number of people needed to perform job functions• Analyzed the operations in a work area to determine the “Value Added” work done and reduced the operations and space requirements by 30% and saving the company over $300,000 annually.• Supported production on an ongoing basis acting as the production liaison to the operators Show less

• 

  Sabre Holdings

  May 1998 - Jul 2001

  Process Engineer/Senior Consultant

  • Involved in Business Process design, analysis and establishing of standards for the Sabre Common Office. • Created a standard tool set for the Sabre COE environment and helped design the COE site• Engaged with the clients and functional areas to gather business and functional requirements and support implementation of new hire system for Sabre. • Successfully implemented the new hire system within the budget and by the deadline. • Involved in Business Process Reengineering for all major airline customers including American Airlines, ARSA, PIA and Gulf. • Captured client business requirements into high-level processes thru structured methodology• Analyzed these processes to identify business gaps and recommended solutions to improve and streamline client processes. Show less

• 

  Hewlett-Packard

  Jul 2001 - Jun 2015

  Responsible to manage business operations and provide account management support in the Middle East region. This role is focused on the larger Enterprise Services accounts that HP manages in the Middle East region specifically in Saudi Arabia and Qatar. Implemented account governance and client service excellence program resulting in significant improvement in client satisfaction.• Manage account financial planning and forecast• Manage actual account performance• Rollout account governance standards• Rollout standard processes for service request, asset management, procurement, billing and invoicing and document management• Implement client service excellence program• Implement Account dashboard• Manage business issues and escalations.• Engage in new pursuit approval and funding process Show less • Involved in implementation of critical tools for the client• Captured business requirements• Created Project Definition and Scope Document• Created User Acceptance Testing Scripts and Training curriculum• Conducted end user training• Designed and Implemented a “Performance Measurement System” • Implemented processes to help support the rollout of new devices for the Sabre client• Responsible to create the monthly desktop billing file and ensure data accuracy• Responsible to engage with the client for any billing related disputes• Responsible to Help resolve any issues as they relate to Billing Show less

  • Senior Strategy and Planning Manager

    Sept 2014 - Jun 2015

  • Account Business Manager - Middle East

    May 2012 - Aug 2014

  • Presales Consultant and Lead Solution Architect

    Jan 2008 - Apr 2012

  • Senior Consultant

    Jan 2007 - Jan 2008

  • Business Delivery & Program Manage

    Oct 2005 - Dec 2006

  • Business Analyst/Project Manager/Process Engineer

    Jul 2001 - Sept 2005
• 

  CompuCom

  Jul 2015 - Jul 2018

  Reporting to the Chief Strategy Officer, responsible to develop a new go to market approach for CompuCom that generates additional revenue through a support model geared towards small and medium size enterprises. This role engages at all levels of the organization including business units, finance and marketing to build a go to market strategy that provides CompuCom with a sustainable revenue stream and opportunity for future growth. Business development, partner engagement, client engagement, consultative selling and presales support are also key aspects of this role. Show less

  • Senior Director Strategy & Solution

    Jul 2016 - Jul 2018

  • Senior Solution Director

    Jul 2015 - Jul 2016
• 

  Pivot Technology Solutions, Inc.

  Jul 2018 - Apr 2020

  Senior Director - Presales and Solutions Support

  Responsible to drive new logo/renewal of outsourcing and managed services opportunities. Provide leadership and continuouisly guide all the appropriate stakeholders throughout the engagement lifecycle. Drive the definition, communication and execution of the win/solution strategy and subsequent proposal and associated costs that deliver a solution to the client’s business problems

• 

  Milestone Technologies, Inc.

  Nov 2020 - now

  Senior Solutions Director

  Responsible for all services pre-sales engagement and accountable for services strategy and growth.