Andrew Smith

Experience

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  Sunchase Apartment Homes

  Feb 2015 - Dec 2016

  • Conducted apartment tours, answered questions and highlighted selling feature and benefits of the property.• Processes and verified applications in a timely manner which increased the likelihood of successful rentals• Created posters and fliers to market the property; advertised to local college campus, able to maintain 100% occupancy from year to year• Collected application fees and deposits, and kept accurate records of all financial transactions• Increased resident satisfaction through formulation of maintenance priority list Show less

  • Leasing Agent

    Sept 2016 - Dec 2016

  • Club House Manager

    Feb 2015 - Dec 2016
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  Horace Mann

  Aug 2015 - May 2016

  Intern

  • Reviewed current trends in financial industry and created PowerPoint presentations for clients. • Spent time with Financial Consultants and assisted in organizing accounts. • Assisted in the organization of files, collateral material and other administrative tasks. • Evaluated organizational performance and compared figures with local competition.

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  Campus Advantage

  Feb 2017 - Feb 2019

  Increased current occupancy of residents for spring semester by 10.80%.Completed successful marketing campaign to retain 10.80% of current residents for next school year. Increased pre-lease percentage for 2018-2019 school year by 63.27%.Completed 100% pre-leasing for 2018-2019 school year by July 7, 2018.Follow up with prospects to confirm if they are interested in leasing and explaining to them the process of our online leasing. Approving and creating marketing materials to increase the number of potential prospects for the property.Provide tours with prospects that walk in who are interested in learning more about what Deacon Place has to offer for them. Complete weekly reports, to confirm that our approved leases match what we have reported day by day. Oversee the training of new CA’s to ensure that they have the skills they need to succeed in their position. Approve resident event budgets for CA’s during the year. Advise and work with CA’s to create resident events for the property. Show less

  • Leasing Manager

    Nov 2017 - Feb 2019

  • Leasing Agent

    Feb 2017 - Feb 2019
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  Enterprise

  Feb 2019 - Oct 2021

  During my tenure, I led the development and execution of employee training programs that significantly boosted team performance. My hands-on coaching and mentorship enabled multiple Management Trainees to excel, with two ranking in the top five for overall performance and another achieving 136% penetration and a top 10 ranking. I consistently optimized team productivity and ensured that three Management Trainees achieved top-third sales performance rankings by implementing targeted training strategies. Through personalized skill development and fostering a high-performance culture, I drove the team's success and maintained strong results in employee rankings. My efforts contributed to consistent top 20 finishes on the Assistant Manager matrix and elevated the overall performance of the branch. Show less As a Management Assistant, I successfully implemented customer-focused strategies that elevated the location's Employee Satisfaction Quality Index (ESQI) from 72 to 91, positioning it as the second-highest in regional airport rankings. My effective communication skills contributed to top-third performance in rental protection sales, consistently exceeding performance targets while enhancing customer satisfaction. To add, I played a key role in managing a 1,200-car fleet, optimizing operational efficiency and reducing downtime to ensure a seamless customer experience. I collaborated closely with cross-functional teams to resolve issues swiftly, maintaining an impressive 89% ESQI for consecutive months through exemplary service. My responsibilities included providing direct support to management in daily operational tasks, which ensured smooth, efficient, and customer-centric operations. Show less

  • Assistant Branch Manager

    Oct 2020 - Oct 2021

  • Management Trainee - Management Assistant

    Feb 2019 - Oct 2020
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  Enterprise Truck Rental

  Nov 2021 - now

  As a Senior Account Specialist at Enterprise Truck Rental, I was responsible for compiling and analyzing detailed operational and risk reports to support management in making data-driven business decisions. I successfully increased Income Per Truck by closing high-quality accounts, directly contributing to overall profitability and revenue growth. Additionally, I expanded commercial vehicle leasing volume by implementing effective lead generation and sales strategies while maintaining exceptional account management practices. I consistently ensured high-quality account performance by closely monitoring client portfolios and prioritizing client satisfaction and retention. My role also involved collaborating with cross-functional teams to align sales efforts with broader operational objectives, driving both efficiency and growth. Show less As an Assistant Branch Manager, I recruited, trained, and mentored staff, fostering a strong team culture that enhanced both operational efficiency and overall performance. I also led business development efforts, building relationships within the local community to expand the client base and drive revenue growth. Moreover, I developed and implemented risk management and insurance strategies to mitigate potential financial losses. I streamlined financial reporting systems to improve accuracy and optimize budget management while also overseeing investment activities and implementing financial controls that contributed to long-term profitability and organizational stability. Show less In this role, I applied my deep industry knowledge and understanding of market trends to secure high-value accounts, driving fleet expansion and revenue growth. I was able to identify new opportunities and align product offerings by conducting thorough market research to meet the evolving needs of customers. My expertise in implementing The Five Absolutes allowed me to streamline operations, ensuring smooth and efficient account management while maximizing client satisfaction. Furthermore, I prioritized delivering exceptional customer service by maintaining proactive communication and fostering strong and long-term relationships with clients. Lastly, I handled client concerns with promptness and professionalism, contributing to a high level of client retention and overall business success. Show less

  • Senior Account Specialist

    Aug 2023 - now

  • Assistant Branch Manager

    Jun 2022 - Aug 2023

  • Senior Account Specialist

    Apr 2022 - Jun 2022

  • Account Specialist

    Nov 2021 - May 2022