Chase Rehm

Experience

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  Gulf Coast IT Solutions

  Jun 2011 - Nov 2015

  PC Technician / Manager

  • Managed critical networking projects for several local physician offices including server repair/replacement and network storage data backups.• Traveled to homes and businesses to perform on-site troubleshooting.• Maintained a short turn around time for residential computer repair clients while keeping a zero error policy.• Acted as system administrator for a small network of computers for LAN gaming.• Oversaw storefront IT infrastructure including servers, networking, storage systems and desktops. Show less

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  Radixx

  Feb 2016 - Aug 2019

  • Project Manager for integrations with external partners such as credit card processors, pass bureaus travel benefit websites, government bodies and global distribution systems• Project Manager for the implementation of Radixx's departure control system product, Radixx Go• Helps to determine project scope then create and maintain detailed project plans to keep all parties aware of progress, timelines and risks• Acts as primary point of contact to the customer as well as technical teams to ensure collaboration remains fluid and responsive between all stakeholders• Performs technical requests such as configuration changes and log checking to assist technical teams Show less • Providing first line of support for multinational airlines• Troubleshooting complex issues in a proprietary software for clients regarding airfare, flight schedules and website ticket sales• Coordination of emergency incidents that impact airlines• Creating recreation documents that detail software bugs for our Development team to resolve• Participating in weekly meetings to determine best practices for the Client Support department• Maintaining friendly relationships with clients all around the world• Training new hires in the department Show less

  • Activations Coordinator

    Nov 2018 - Aug 2019

  • Senior Client Support Specialist

    Feb 2016 - Nov 2018
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  NBC Sports Next

  Sept 2019 - now

  Software Quality Engineer

  • Performs functional UI and end-to-end testing for Golfnow's GolfPass websiteand native/OTT platforms (iOS, tvOS, Android, AndroidTV, Roku, SkyQ).• Provides constant feedback on sprint outlook and potential risks. Assiststakeholders and CMS editors in understanding new or existing website andnative/OTT platform features.• Assisted in launching the GolfPass app on the SkyQ platform by testing and troubleshooting with cross-organizational teams. • Developed the initial automation test suites used for testing the authenticationand payments performed on GolfPass. The scripts reduced time and resourcesneeded for software deployments and regression testing.• Developed automation scripts for reconfiguring the staging CMS environmentsafter production rebases. The scripts reduced reconfiguration times fromseveral hours to approximately 15 minutes.• Changed QA procedures surrounding native/OTT testing with the help of teamsoftware engineers. QA testers now have access to code bases and can pullchanges directly from the app repository. This resulted in faster QA process asQA no longer needs to wait on new builds with changes. Bug report quality hasalso increased as logs from IDE simulators provides verbose errors. Show less