Dirk Van Acker

Experience

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  ADPO

  Jan 1995 - Dec 2000

  Operations co-ordinator
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  Transcom

  Jan 2001 - Nov 2003

  Operations Manager

  Operational responsible for the contact centre. Client, shareholder en customer responsibility.Turnaround from loss to profit contactcenter.Countered heavy risistance from the employees to align them to the overall strategic direction of the organization.Root and Branch

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  Call IT

  Nov 2003 - Oct 2008

  Call-IT is specialised in extending a broad package of knowledge-intensive Customer Care services. Active from seven locations in the Benelux, Call-IT deals with millions of customer contacts every year (B2B as well as B2C) within various branches of industry, with the goal to handle all the customer contacts in a professional way.All locations: Eindhoven (NL), Weert (NL), Hasselt (B), Groot Bijgaarden (Dilbeek)(B), Liège (B), Gent-Brugge (B) and Oostende (B), are interconnected as a result of which, one big virtual service has arisen with approximately 700 employees.I was responsable for the start up of Liege and day to day management of Gentbrugge, Ostend and Brussels Show less

  • Manager Operations Belgie

    Nov 2007 - Oct 2008

  • Call Center Manager

    Nov 2003 - Oct 2007
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  IPG Group

  Jul 2009 - Apr 2016

  Responsible and accountable for sustainable and measurable constant improvement and methodologies, change management, P&L, cost, quality, delivery, organizing, planning, control, directing, reporting and recording. • create, communicate and implement a vision for the CC´s in line with corporate values • Drive change in the organization and manage performance of the centre´s in line with strategic and annual profit plans, regulations and guidelines. • Measure and manage efficiency, costs, quality, employee engagement and customer satisfaction, strive for continuous improvement. • Build and manage a performing, highly dedicated and accountable management team. • Communicate regularly with direct reports, management and supervise on their performance in all functions including performance evaluation • Assure off a timely, cost efficient and high quality production while keeping up-to-date with the technology level Show less

  • Client Director

    Feb 2012 - Apr 2016

  • Operations Manager

    Jul 2009 - Jan 2012
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  Mifratel

  May 2016 - Feb 2020

  Site Manager

  Mifratel maintains your customer relations with care. Acquiring, bonding with and helping customers is our passion. Increasing the satisfaction of your customers is our mission.

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  Osti bv

  Oct 2018 - now

  Owner
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  Yource

  Mar 2020 - Feb 2022

  Client Director

  Wij zijn Yource en wij geven vorm aan de sourcing dienstverlening van de toekomst. Wij zijnde marktleider in klantcontactoplossingen in de Benelux inclusief near- en offshoringfaciliteiten binnen en buiten Europa. Wij bieden een totaalpakket van klantcontact dienstendoor middel van outsourcing, insourcing en het uitzenden van personeel, wat ons demogelijkheid geeft om medewerkers te recruiten, ontwikkelen en alle klantcontact behoefteste vervullen.The future is there, make it Yource! #iamyourcewww.yource-group.com Show less

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  ETB Group

  Feb 2023 - now

  Operations Manager