Subhradip Mondal

Experience

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  BHANDARI AUTOMOBILES PVT. LTD.

  Jun 2019 - Aug 2021

  Service Advisor

  ● Handling customer inquiries, complaints, and feedback ● Leading and maintaining a highly skilled team for Customer Service and Managing operations, job allotment to suppervisor, Condicting pre-delivery inspections of new Vehicles.● Handeling critical complains by Analysis of the parameters, performance, and execution of the Vehicle-related problems with the help of the Tata Diagnostic Support System (TDS) & Cummins Insite software.● Handeling ATS , SCR system, Handling BS-IV SCR system, BS-VI ATS system of TATA & CUMMINS.● Verify vehicle serviceability by conducting test drives and adjusting parameters for better performance.● Handeling of BS-VI, BS-IV, BS-III, and other types of engines like Tata (4SPCR, 697 Turbo Ton), Tata Ultra(3L,5L) Tata Cummins Engines, etc. Show less

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  VE Commercial Vehicles Ltd.

  Aug 2021 - Feb 2022

  Floor Supervisor

  Managing the overall operation related to vehicle maintenance and AMC-related jobs, Job allotment to technicians, Conducting ECS of the vehicles, providing a complete and recommended additional service cost estimate for labor and parts to the service adviser, Handling the onsite and wheel alignment teams, Time-to-time review of vehicle status and helping team members in any critical situation, Conducting training for the new team members and conducting assessments.

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  ALTEN

  Mar 2022 - now

  Technical Information Specialist - Volvo

  Creating vehicle technical , Body building instructions , D&F (operational) manuals and Workshop manuals documentation using Arbortext epic editor.CAD model extraction and analysis using Windchill, Gwyn, and GVD.Providing service interval and maintenance publications to CDC team, dealers and technicians.