Mary Arnold

Experience

• 

  Lieberman Management Services

  Mar 1997 - Jan 2004

  Property Manager

  With my strong administrative background, I was able to successfully transition into the property management industry at Lieberman Management with the support of an individual who believed in my abilities. The transition allowed me to develop leadership and managerial skills while learning the property management business, ultimately providing property management services to ten condominium associations simultaneously. As Property Manager to ten community associations, I would offer guidance to and execute the directives of the Board of Directors of each community, while working with homeowners, vendors and maintenance personnel, coordinating all necessary services, including all of the property manager duties described above under my prior employer, Property Specialists. Being an entrusted, independent worker and self-starter, several days a week were based out of my home office. Show less

• 

  Property Specialists, Inc.

  Jan 2004 - Feb 2009

  Assistant Vice President

  Responsible for management of twelve communities simultaneously, while fulfilling other roles within the company. As a property manager, I was responsible for the management and maintenance of twelve HOA, condominium, and townhome communities, providing two levels of management and customer service -- one to the Board members who award our contracts, and another to the residents of each community who were in need of information or maintenance service. I was responsible for assuring client satisfaction and contract renewals by providing superior customer service, arranging for all maintenance and repair services necessary, while fostering good relationships with each Board member, resident, and contractor. Responsibilities varied from simple work order issuance, correspondence and invoice processing to contract negotiation, supervision of maintenance personnel, budget preparation, collection matters, and financial responsibility for each community. My management and exceptional organizational skills with laser focus on details allowed each property to run smoothly and effectively, and in accordance with legal requirements. After one year serving as a Property Manager, I became an Account Executive, responsible for supervising three other property managers, interacting with their clients as well, while still managing my own portfolio. Two years later, I was promoted to Assistant Vice President, taking on the responsibilities of Human Resources for the company, and serving on the Corporate Senior Staff Team. These positions required exceptional organizational and administrative skills, writing, computer and communication skills, an attention to detail, ability to multi-task in a fast-paced, stressful environment, innovation and able to think on your feet, self motivation, discretion in confidential matters, in addition to managerial, leadership, people and customer service skills. Show less

• 

  RealManage

  Nov 2009 - now

  As the Vice President of Operations of the Community Manager Support Group, I have the pleasure of supporting the managers of our company nationwide. While no longer personally managing community associations, I now can put my industry experience to good use supporting those that do. Through training, guidance and support, I assist our management team nationwide with solving any challenges they may experience while carrying out their day to day responsibilities, with the end goal of assuring both employee and client satisfaction and retention. Show less

  • Vice President of Operations of Community Manager Support Group

    Feb 2019 - now

  • National Director of Training and Community Association Management Support

    Feb 2017 - now

  • Director of Community Association Management and Training

    Sept 2015 - Feb 2017

  • Director of Community Association Management

    Jul 2014 - Aug 2015

  • Senior Community Association Manager

    Nov 2009 - Jul 2014