
Richard Mattison
Bilingual Customer Service Representative

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About me
Former Agency Records Officer, Director, Records Management Division at FEMA
Education

Salina Area Vocational Technical College
-Diploma in Business Administration Business Education 4.0Activities and Societies: Graduated at the top of my class and attended Salina Area Vocational Technical College as a work study program working at the local Sears store in Management Training Program. Was graded on my work at Sears after high school classes and on the weekends.

Dale Carnegie Training - Washington, DC
2017 - 2017.30 CEU Coaching for Improved Performance, Present With Impact 4.0Activities and Societies: Took the courses listed as a way to improve my supervision skills and communicate more effectively to staff, other agency employees, employees from other state and federal agencies, the public and upper level management. Took the courses listed as a way to improve my supervision skills and communicate more effectively to staff, other agency employees, the public and upper level management.

Department of Homeland Security
2003 - 2017Yearly Records & Information Management Certification Records & Information Management 4.0Activities and Societies: Yearly Department of Homeland Security (DHS) Records and Information Management Training required of all agency staff and mandatory for all DHS component agency Records Officers. Used training to update my own agencies records management training and practices to ensure compliance with National Archives and Records Administration (NARA), DHS, Federal rules, regulations and laws. Yearly Department of Homeland Security (DHS) Records and Information Management Training required of all agency staff and mandatory for all DHS component agency Records Officers. Used training to update my own agencies records management training and practices to ensure compliance with National Archives and Records Administration (NARA), DHS, Federal rules, regulations and laws.

Federal Emergency Management Agency
2016 - 2016FEMA Basic Supervision FEMA Basic Supervision 4.0Activities and Societies: New FEMA Basic Leadership training was developed and all supervisors at the agency were required to take the training. Used past experience to mentor newer supervisors that were in the training. New FEMA Basic Leadership training was developed and all supervisors at the agency were required to take the training. Used past experience to mentor newer supervisors that were in the training. I used new skills provided in the class to mentor my staff to move up the career ladder and strengthen their skill sets and abilities so they can move up the career ladder.

United States Department of Agriculture Graduate School
2016 - 2016.6 Continuing Education Credits Managing Multiple Priorities, Effective Speaking Techniques 4.0Activities and Societies: Took the classes listed to improve my efficiency as a manager and to communicate more effectively up and down the chain of command, to employees of other federal agencies, and to the public. I used this training as a refresher training and keep my skills at their peak. Took the classes listed to improve my efficiency as a manager and to communicate more effectively up and down the chain of command, to employees of other federal agencies, and to the public.

Federal Emergency Management Agency
2014 - 2014Foundations Of Leadership Organizational Leadership 4.0Activities and Societies: Foundations of Leadership Training was provided to all new agency supervisors. to ensure effective leadership skills were used starting on the first day on the job. This was a win/win for the agency and the agency employees as it helped to ensure effective leadership and communications were applied from our first day on the job. This ensured staff felt important, that the could share their ideas for improvement and to build professional teams. Foundations of Leadership Training was provided to all new agency supervisors. to ensure effective leadership skills were used starting on the first day on the job. This was a win/win for the agency and the agency employees as it helped to ensure effective leadership and communications were applied from our first day on the job. This ensured staff felt important, that the could share their ideas for improvement and to build professional teams.

U.S. Immigration and Customs Enforcement Training Center - Dallas, TX
2008 - 2008Mid Level Supervision Level Two Supervision at ICE 4.0Activities and Societies: Certified as a mid level supervisor. Trained and mentored my staff to achieve higher levels of competency and greater positions of trust which enabled them to go up the career ladder quicker. Certified as a mid level supervisor. Trained and mentored my staff to achieve higher levels of competency and greater positions of trust which enabled them to go up the career ladder quicker.

U.S. Citizenship and Immigration Services Training Center - Dallas, TX
2005 - 2005Mid Level Supervisor Level Two Supervision 4.0Activities and Societies: Certified and trained to be a mid level supervisor for USCIS. Used training to mentor and train staff and prepare them for positions of greater trust. Certified and trained to be a mid level supervisor for USCIS. Used training to mentor and train staff and prepare them for positions of greater trust.

Federal Law Enforcement Training Center
2000 - 2000Immigration Law Immigration Law 4.0Activities and Societies: Federal Law Enforcement Training Center, passed Immigration Law and Supervisors Training. Responsible for supervision of Immigration Information Officers that meet with and assisted immigrants and their families at the Kansas City District Office, St. Louis Field Office, and Strafford, MO Quick Response Team. Duties included ensuring all federal rules, laws, and regulatons were followed and administered. Was class president of the Immigration Information Officer Basic Training Program and earned the distinction of third highest grade. Was certified in providing World Class Customer Service to the public, understanding and applying Immigration Law, Supervising Federal Employees and building efficient and professional teams.

National Archives and Records Administration
2000 - 2000Certified Federal Records Management NARA Certified Federal Records Management - 2010 4.0Activities and Societies: 2003 - 2017: Founding Member of the Department of Homeland Security Records Officers Committee, As the Agency Records Officer for my agency discuss how changes in laws, rules and regulations can affect DHS and the component offices under DHS and plan how to inform all levels of management of the support and assistance to include manpower, funding, Information Technology support, and other support that will be needed to meet ever changing directives and mandates. A requirement to be a Federal Records Officer is to take and complete the National Archives and Records Administration (NARA) Certificate of Federal Records Management. The job of a Federal Records Officer is to ensure all agency records are properly tracked from cradle to grave. This starts at their inception/creation, receipt, transfer, retirement, transfer to NARA as permanent records and/or destruction. All agency records have to be scheduled and approvedby NARA to ensure records are kept… Show more A requirement to be a Federal Records Officer is to take and complete the National Archives and Records Administration (NARA) Certificate of Federal Records Management. The job of a Federal Records Officer is to ensure all agency records are properly tracked from cradle to grave. This starts at their inception/creation, receipt, transfer, retirement, transfer to NARA as permanent records and/or destruction. All agency records have to be scheduled and approvedby NARA to ensure records are kept and approved in accordance with federal rules and regulations. This task keeps the employees and the agency out of lawsuits and ensures transparency. It ensures records can be retrieved in a moments notice for emergency or for standard use and ensures efficiency of tax payer dollars. Show less

U.S. Immigration and Naturalization Service - Leadership Academy - Dallas, Texas
2000 - 2000First Level Supervision Level One Supervision 4.0Activities and Societies: Certified and trained to be a first line supervisor for the U.S. Government. Certified and trained to be a first line supervisor for the U.S. Government.

Social Security Administration - Bilingual Customer Service Representative Training
1996 - 1996Bilingual Service Representative Bilingual and Multilingual Education 4.0Activities and Societies: Certified Bilingual Service Representative (Spanish/English) with the Kansas City, Kansas Field Office of the Social Security Administration (SSA). Was the only Spanish translator in the Field Office and provided translation services and support for 8 Senior Claims Representatives. I conducted physical checks on all Spanish speaking beneficiaries over 100 years of age, ensured they were alive, lived in safe conditions, worked with community centers to provide additional assistance if needed. Was certified as a Bilingual Service Representative (Spanish/English) with the Kansas City, Kansas Field Office of the Social Security Administration (SSA). I translated from Spanish speaking clientele to Field Office staff, from Field Office staff to clientele, and lead seminars at local community centers and churches in Spanish to inform Spanish speaking public of their rights to disability and retirement benefits. I read and translated paper documents such as birth certificates, marriage… Show more Was certified as a Bilingual Service Representative (Spanish/English) with the Kansas City, Kansas Field Office of the Social Security Administration (SSA). I translated from Spanish speaking clientele to Field Office staff, from Field Office staff to clientele, and lead seminars at local community centers and churches in Spanish to inform Spanish speaking public of their rights to disability and retirement benefits. I read and translated paper documents such as birth certificates, marriage licenses, baptismal certificates from Spanish to English. Was responsible for yearly visits to clientele over 100 years old. Show less

University of Kansas
1986 - 1986Certified Law Enforcement Officer - State of Kansas (Life Time Certification) Criminal Justice/Law Enforcement Administration 4.0Activities and Societies: Kansas Law Enforcement Association, Deputy Sheriff - Johnson County Kansas Certified Law Enforcement Officer - Life Time Certification - 1986: Learned and administered all state laws with the primary goal of maintaining or reestablishing peace even in the most stressful situations. Moved quickly to destress stressful situations which meant acting as a mediator, listener, and arresting officer where needed to protect the public. Worked accident and crime scenes ensuring all evidence was properly recorded and locked up, interviewed witnesses and suspects to ensure every… Show more Certified Law Enforcement Officer - Life Time Certification - 1986: Learned and administered all state laws with the primary goal of maintaining or reestablishing peace even in the most stressful situations. Moved quickly to destress stressful situations which meant acting as a mediator, listener, and arresting officer where needed to protect the public. Worked accident and crime scenes ensuring all evidence was properly recorded and locked up, interviewed witnesses and suspects to ensure every scene was properly recorded so that correct charges could be filed, or not filed if evidence did not support the case and that only those suspected of criminal violations were charged and the innocent were properly protected. Interviewed witness and suspects in English and Spanish and provided Miranda Rights in both English and Spanish. Show less

Naval Technical Training Center - Corey Station - Pennsacola, Florida
1980 - 1981Cryptologic Technical Training - Administrative Crytpology (Breaking Code and Administrative Business Office Duties) 4.0Activities and Societies: Cryptologic Administrative Supervisor, U.S. Navy, Sailor of the Month - Rota, Spain (1982 and 1984) Supervisor of the Special Security Office, Rota Spain, Supervisor of the Special Security Office onboard the USS Independence in support of Multinational Peace Keeping Forces in Beirut, Lebanon. Performed all adminstrative tasks of the division.

Salina Central High School
1976 - 1980General Education - Business Business Administration and Management, General 3.8Activities and Societies: Member of the Distributive Educations Clubs of America (DECA), Member of the Future Farmers of America (FFA), High School Accounting and Business Club General Educational Studies with an emphasis on business management. Was active member of DECA, FFA and the High School Accounting and Business Club.
Experience

Social Security Administration
Jul 1996 - Mar 2000Bilingual Customer Service Representative
USCIS
Mar 2000 - May 2008Assistant Operations Manager
Sept 2005 - May 2008Records Information Manager
Mar 2000 - Sept 2005
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U.S. Immigration and Customs Enforcement (ICE)
Oct 2008 - Apr 2013Agency Records Officer/Assistant Director, Records Managament Branch.webp)
Transportation Security Administration (TSA)
Apr 2013 - Aug 2015Agency Records Officer, Director, Information Management Programs Division
FEMA
Aug 2015 - Jun 2017Agency Records Officer, Director, Records Management Division
Licenses & Certifications

Certified Federal Records Officer
National Archives and Records AdministrationNov 2010
Languages
- spSpanish
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