Mallory Bailey, CERP

Experience

• 

  WSU Residence Hall Association

  Apr 2009 - Apr 2010

  Director of Programming

  - Organized and planned all-campus events throughout the 2009-2010 academic year with a $35,000 budget- Chaired the Programming Committee of 12 council members for the Residence Hall Association- Planned a banquet for over 200 people with a $5,850 budget to honor the work done by the residence halls throughout the school year

• 

  San Diego Zoo Global

  May 2009 - Aug 2009

  Visitor Assistance Officer

  - Strong customer service role with main responsibility to ensure great guest and member experiences- Facilitated the set up and break down of private events

• 

  Washington State University

  Sept 2010 - May 2012

  Cougar Connector Creative Team Leader

  - Worked with a Creative Team to increase and expand recruitment efforts- Led tours around the WSU campus and familiarized prospective students with the university- Worked at the WSU Welcome Center front desk and greeted campus tour participants, answering any questions that arose- Acted as an ambassador for Washington State University

• 

  WSU School of Hospitality Business Management

  Nov 2010 - May 2012

  Ambassador

  - Recruited incoming students to the School of Hospitality Business Management- Set up career fairs and career networking nights for current HBM students to meet potential employers- Advocated for the School of Hospitality Business Management and the College of Business

• 

  Sand Point Country Club

  May 2011 - Aug 2011

  Server

  - Greeted country club members, their families, and guests- Took orders and served them to members- Set-up dining rooms for service the next day- Assisted other servers when needed- Served at weddings and events held at the country club- Trained new employees

• 

  Arena Sports

  May 2011 - Aug 2011

  Hostess

  - Greeted customers at the front desk- Managed all money deposits and the deposit workbook- Trained new employees and ran a refresher course for current employees- Created a training manual to be used when new employees were hired- Assisted with any customer questions- Sold concessions, including pouring beer- Coordinated with coaches and referees to make sure soccer camps, classes, and games ran smoothly- Interviewed potential employees and called references

• 

  Skamania Lodge

  May 2012 - Oct 2012

  Catering Assistant

  - Assisted the Director of Catering and Catering Planning Manager with activities including but not limited to: day-of event coordination, creating contracts, linen orders, billing, forecasting, inputting and prioritizing leads, developing room diagrams, and reaching out to vendors to establish timelines- Oversaw and planned all details of various weddings, social events, corporate meetings, and golf tournaments; this included producing proposals and conducting site tours, creating trusting relationships with clients through ongoing communication, and generating BEOs and resumes for internal use- Created a training manual for the next person to be hired into the position- Chaired a committee that planned all employee appreciation and involvement events- Assisted the Director of Sales and Marketing with updating the company website- Worked in the business center when needed- Assisted the Executive Chef and Dining Room Manager with the production of restaurant menus Show less

• 

  Hyatt Regency Bellevue

  Oct 2012 - Apr 2014

  Catering Convention Services Administrative Assistant

  - Directly assisted both the Director and Associate Director of Catering Convention Services, as well as a Convention Services Manager, with daily tasks to help ensure all details of events were executed in a manner that exceeded client expectations- Produced thoughtful proposals and contracts for new and repeat clients- Processed daily reports for various departments within the hotel for consistent communication of event details - Participated in various department and hotel wide committees that include Training, EMS, SocialTables, Marketing, Recognition, We Care, and Employee Awards Banquet- Responsible for all VIP and client merchandise orders and distribution Show less

• 

  The Invisible Hostess

  Apr 2013 - Oct 2013

  Wedding Assistant

  - Directly assisted wedding coordinators on the day of the wedding through vendor coordination, venue set-up, flow of ceremony and reception, and other various day-of tasks- Created detailed timelines and decor instructions for clients, vendors, and wedding coordinators to view and work with

• 

  Woodmark Hotel & Still Spa by Destination Hotels

  Apr 2014 - Oct 2015

  Catering Sales Manager

  - Aggressively solicited and sold catering services to exceed hotel goals- Provided overall direction, coordination and ongoing oversight of catering events- Generated detailed BEOs and resumes for clients and staff- Established strong rapport with clientele- Maintained close contact with clients to determine set-ups, attendance numbers, types of facilities required, meal arrangements, times and special requirements- Conducted in-house tours for prospective clients- Worked proactively with the Marketing Coordinator to creatively promote weddings through social media, magazine advertisements and features, and other outlets- Attended two well known wedding shows to promote the hotel: Seattle Wedding Show and Urban Unveiled- Reestablished strong partnerships with elite Seattle wedding vendors which helped the hotel to be voted Best Place for a Waterfront Wedding by Seattle Bride Magazine in 2015; first time since 2012 Show less

• 

  Wonderstruck Event Design

  Nov 2015 - Apr 2017

  Event Planner

  - Successfully planned and coordinated 25+ weddings in a calendar year ranging in budgetary restraints of $25,000-$150,000- Maintained vendor relations and served as point of contact for all vendors for each event- Improved bookkeeping and contracting procedures by seeking out new technology- Contributed to marketing, sales, and budgeting strategies for the company- Negotiated pricing and determined budgets with clients- Scheduled and confirmed appointments for clients, supervisor, and vendors- Created event timelines and schedules which helped arrange, organize, and customize each specific wedding Show less

• 

  CORT Party Rental

  May 2017 - now

  - Served as sole contact for number two client in the company and grew the account by almost 25% year over year- Achieved 234% of revenue goal in 2017 and 130% of revenue goal in 2018- Quickly learned about tenting and large projects and was able to produce successful full scale projects in 2018- Worked closely with operations teams as needed to ensure no e-runs and a full understanding of each contract- Nurtured current and future client relationships by leading showroom tours, went offsite to visit them, provided the newest information about our business, and acted as a liaison for any questions or concerns they may have- Frequently attended offsite events including open houses, networking meetings, and conventions to continue building relationships with clients- Participated in pre-planning, setup, onsite networking, and teardown of various tradeshows throughout the year Show less

  • Showroom Sales Manager

    Feb 2023 - now

  • Project Manager

    Nov 2018 - Feb 2023

  • Account Manager

    May 2017 - Nov 2018