Sonya Jackson, MSIT

Sonya Jackson, MSIT

Project Services/Implementation Consultant

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location of Sonya Jackson, MSITMobile, Alabama, United States

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  • Timeline

  • About me

    Implementation Consultant • Product Support Specialist • Process Improvement • Client Service • Project Coordinator • Operations

  • Education

    • Florida State University

      -
      Masters of Science in Information Technology Information Leadership and Management

      Relevant Coursework: Information Behavior • Management of Information Organizations • Information Organization • Usability Analysis • Information Systems Management • Leadership in Technology • Introduction to Information Policy • Information Leadership • Human Resource Management for Information Professionals

    • Western Michigan University

      -
      Bachelor of Science - BS Organizational Communication, General
  • Experience

    • ADP

      Jan 2000 - Jan 2017
      Project Services/Implementation Consultant

      •Managed the implementation and upgrading of ADP systems for new and existing clients across the retail, automotive, sports and entertainment, finance and banking, and restaurant industries.•Also Served as a Quality Assurance Coach, Client Service Analyst - Logical Access, and Technical Support Analyst.

    • Ascension

      Jan 2017 - Jan 2018
      Service Desk Analyst

      •Provided helpdesk support across five hospitals within the Ascension network across states including but not limited to Maryland, Wisconsin, Pennsylvania, West Virginia and Minnesota.

    • Comcast

      Jan 2018 - Jan 2019
      Bulk Priority Specialist

      •Managed a pipeline of 60-75 incoming callers per day to resolve a wide variety of issues and provide customer service/technical support related to billing, service, scheduling, troubleshooting, and training.

    • Florida Department of Revenue

      Jan 2019 - Jan 2020
      Revenue Specialist

      •Managed a high-volume caseload to provide Florida residents with issue resolution and customer service support related to but not limited to non-payment of child support, passport renewal and registration, driver’s license suspensions, etc.

    • Florida Department of Highway Safety and Motor Vehicles

      Jan 2020 - Jan 2023
      Quality Control Analyst

      •Managed quality assurance operations to support the implementation of a new and in-house developed Driver’s License and Registration Management System (Orion).

    • Delta Data

      Aug 2023 - Jan 2024
      Implementation Specialist

      •Led the implementation of financial management software programs (SaaS) for third-party companies for industry leaders including but not limited to Fifth-Third Bank, Blackrock, Charles Schwab, Fidelity, and Morgan Stanley.

  • Licenses & Certifications

    • How to Own Your Career and Build Your Dream Job

      LinkedIn
      Jun 2024
      View certificate certificate
    • Human-Centered Leadership

      LinkedIn
      Apr 2024
      View certificate certificate
    • How to Build a Culture of Appreciation as a Manager

      LinkedIn
      Apr 2024
      View certificate certificate
    • How to Use LinkedIn Learning

      LinkedIn
      Apr 2023
      View certificate certificate
    • Tips for Writing Business Emails

      LinkedIn
      Jan 2023
      View certificate certificate
    • Communicating in the Language of Leadership

      LinkedIn
      Apr 2024
      View certificate certificate
    • Body Language Secrets for Powerful Presentations

      LinkedIn
      Jun 2024
      View certificate certificate
    • LinkedIn Premium Quick Tips

      LinkedIn
      Jun 2024
      View certificate certificate
    • Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)

      LinkedIn
      Dec 2022
      View certificate certificate
    • The Leader Habit (Blinkist Summary)

      LinkedIn
      Dec 2022
      View certificate certificate
    • DP-80 Querying Data with Microsoft Transact SQL

      Microsoft
      Jul 2022
    • Information Management & Leadership

      Florida State University
      Jul 2022
    • Software Tester Certification Boot Camp

      Cprime, Inc
      Jun 2022
      View certificate certificate
  • Honors & Awards

    • Awarded to Sonya Jackson, MSIT
      Foundations of Leadership Certificate 1 National Society of Leadership and Success Jan 2023 Earners of this badge have demonstrated their ability to self-identify, develop SMART goals, and engage with others. They are able to develop a plan to accomplish goals and work toward those goals. Also, they have attended an active discussion at NSLS Orientation. Attended and had an active discussion at Leadership Training Day. And Completed the Program Workbook.
    • Awarded to Sonya Jackson, MSIT
      Foundations of Leadership Certificate 2 National Society of Leadership and Success Jan 2023 Earners of this badge have demonstrated their ability to attend and have an active discussion at three (3) Speaker Broadcasts. Attend and have an active discussion at three (3) Success Networking Team Meetings. And completed the Success Networking Team reflection guide.
  • Volunteer Experience

    • Member

      Issued by Alpha Kappa Alpha Sorority, Incorporated
      Alpha Kappa Alpha Sorority, IncorporatedAssociated with Sonya Jackson, MSIT