Sonya Jackson, MSIT

Project Services/Implementation Consultant

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Mobile, Alabama, United States

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Timeline
About me
Implementation Consultant • Product Support Specialist • Process Improvement • Client Service • Project Coordinator • Operations
Education
- Florida State University
  -
  Masters of Science in Information Technology Information Leadership and Management
  Relevant Coursework: Information Behavior • Management of Information Organizations • Information Organization • Usability Analysis • Information Systems Management • Leadership in Technology • Introduction to Information Policy • Information Leadership • Human Resource Management for Information Professionals
- Western Michigan University
  -
  Bachelor of Science - BS Organizational Communication, General
Experience
- ADP
  Jan 2000 - Jan 2017
  Project Services/Implementation Consultant
  •Managed the implementation and upgrading of ADP systems for new and existing clients across the retail, automotive, sports and entertainment, finance and banking, and restaurant industries.•Also Served as a Quality Assurance Coach, Client Service Analyst - Logical Access, and Technical Support Analyst.
- Ascension
  Jan 2017 - Jan 2018
  Service Desk Analyst
  •Provided helpdesk support across five hospitals within the Ascension network across states including but not limited to Maryland, Wisconsin, Pennsylvania, West Virginia and Minnesota.
- Comcast
  Jan 2018 - Jan 2019
  Bulk Priority Specialist
  •Managed a pipeline of 60-75 incoming callers per day to resolve a wide variety of issues and provide customer service/technical support related to billing, service, scheduling, troubleshooting, and training.
- Florida Department of Revenue
  Jan 2019 - Jan 2020
  Revenue Specialist
  •Managed a high-volume caseload to provide Florida residents with issue resolution and customer service support related to but not limited to non-payment of child support, passport renewal and registration, driver’s license suspensions, etc.
- Florida Department of Highway Safety and Motor Vehicles
  Jan 2020 - Jan 2023
  Quality Control Analyst
  •Managed quality assurance operations to support the implementation of a new and in-house developed Driver’s License and Registration Management System (Orion).
- Delta Data
  Aug 2023 - Jan 2024
  Implementation Specialist
  •Led the implementation of financial management software programs (SaaS) for third-party companies for industry leaders including but not limited to Fifth-Third Bank, Blackrock, Charles Schwab, Fidelity, and Morgan Stanley.
Licenses & Certifications
- How to Own Your Career and Build Your Dream Job
  LinkedIn
  Jun 2024
  View certificate
- Human-Centered Leadership
  LinkedIn
  Apr 2024
  View certificate
- How to Build a Culture of Appreciation as a Manager
  LinkedIn
  Apr 2024
  View certificate
- How to Use LinkedIn Learning
  LinkedIn
  Apr 2023
  View certificate
- Tips for Writing Business Emails
  LinkedIn
  Jan 2023
  View certificate
- Communicating in the Language of Leadership
  LinkedIn
  Apr 2024
  View certificate
- Body Language Secrets for Powerful Presentations
  LinkedIn
  Jun 2024
  View certificate
- LinkedIn Premium Quick Tips
  LinkedIn
  Jun 2024
  View certificate
- Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
  LinkedIn
  Dec 2022
  View certificate
- The Leader Habit (Blinkist Summary)
  LinkedIn
  Dec 2022
  View certificate
- DP-80 Querying Data with Microsoft Transact SQL
  Microsoft
  Jul 2022
- Information Management & Leadership
  Florida State University
  Jul 2022
- Software Tester Certification Boot Camp
  Cprime, Inc
  Jun 2022
  View certificate
Honors & Awards
- Awarded to Sonya Jackson, MSIT
  Foundations of Leadership Certificate 1 National Society of Leadership and Success Jan 2023 Earners of this badge have demonstrated their ability to self-identify, develop SMART goals, and engage with others. They are able to develop a plan to accomplish goals and work toward those goals. Also, they have attended an active discussion at NSLS Orientation. Attended and had an active discussion at Leadership Training Day. And Completed the Program Workbook.
- Awarded to Sonya Jackson, MSIT
  Foundations of Leadership Certificate 2 National Society of Leadership and Success Jan 2023 Earners of this badge have demonstrated their ability to attend and have an active discussion at three (3) Speaker Broadcasts. Attend and have an active discussion at three (3) Success Networking Team Meetings. And completed the Success Networking Team reflection guide.
Volunteer Experience
- Member
  Issued by Alpha Kappa Alpha Sorority, Incorporated
  Associated with Sonya Jackson, MSIT