Sadra Zargar

Experience

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  Guilan University

  Jan 2018 - Jun 2018

  Teacher Assistant

  Computer Architecture TA

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  Guilan University

  Oct 2018 - Mar 2019

  Teacher Assistant

  Circuit Design TA

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  باسلام | Basalam

  Sept 2021 - Jan 2022

  Customer Service Representative

  As a call center representative, I had the following responsibilities: - Answering customer inquiries and resolving their issues over the phone or chat. - Providing product information and technical support to customers. - Managing customer complaints and escalating issues to the appropriate departments if necessary. - Keeping accurate records of customer interactions and transactions. - Following up with customers to ensure their satisfaction and resolve any outstanding issues. - Maintaining a high level of product knowledge and staying up to date on company policies, procedures, and promotions. - Maintaining a positive and professional attitude while dealing with customers. Show less

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  Canadian Institute for Cybersecurity

  Jan 2023 - Jul 2023

  Cybersecurity Developer and Researcher
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  Call Center Guys

  Jul 2023 - Jul 2024

  Technical Support Engineer

  - Technical support engineer for ZKTecoUSA.- Primary contact for migration requests from older software to recent versions- Primary contact for multiple VIP clients.- Training of new additions to the tech support team.- Test and debug software and hardware updates.- Troubleshoot system and network problems and diagnose and solve hardware or software faults.

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  Real Time Networks

  Aug 2024 - now

  Technical Support Engineer Tier II