Sreedhar K

Experience

• 

  SiP Micro Systems Pvt. Ltd, Hyderabad

  Dec 2003 - Mar 2005

  Internet Telephony Services

  • Technical support to the US & Middle East customers for Internet telephony services.• Internet telephony services- Maintenance, Configuration & Installation of SIPTel IP phones • Network configuration of IP Phones & Cisco ATA

• 

  Cybernet-SlashSupport (CSS)

  Apr 2005 - Jul 2006

  Network support for Voice over Internet telephone

  • Network support to one of the leading broadband telephone clients in US, CANADA & U.K• Installation, configuration & troubleshooting of various VOIP routers - Linksys , Motorola & Wireless routers

• 

  Tata Consultancy Services

  Oct 2006 - Jan 2013

  Responsible for Service Desk Due Diligence and System Access Team / Service Request ManagementTransition Manager for Service desk, Incident Management & Service Request Management Processes • IT Operations & Leadership team • Responsible for Steady State operations• Internal Project Management • Provide end-to-end delivery of ICT service to one of the consultancy company in Netherlands• Service Integration, Third Party Management and Service Desk solution• Managed end to end strategy in setting up infrastructure and offshore transitioning of support services and service management functions • Provide IT infrastructure service to one of the leading energy & utilities company in UK• Transition & Transformation of help-desk and service management functions • Managing 3rd party vendors for client Infrastructure services • Enterprise Technology Center, for one of the retailer and distribution company in the United States.• Central Point of Contact for Implementation & maintenance for IT Infrastructure Services.

  • Transition Manager for a UK Client

    Jan 2012 - Jan 2013

  • Team Manager

    Feb 2011 - Sept 2012

  • Transition Manager

    Jun 2010 - Jan 2011

  • Transition & Team Lead

    May 2008 - Jun 2010

  • Enterprise Technology Center

    Oct 2006 - May 2008
• 

  Tata Consultancy Services

  Oct 2013 - now

  Building the project delivery team and coordinating delivery of complex releases from various development centers across systems Participate in detailed planning,scheduling and implementation of large releases by understanding the systems and components liasing with project managers, release managers, demand managers and testing managers from various development centre's to define delivery check list and tracking of day to day tasks and provide regular update to the customer IT Infrastructure ServicesITIL / ITSM Processes DesignIT Service Management toolsIT Service Delivery Governance

  • Service Delivery Manager

    Dec 2015 - now

  • Consultant, Process Design

    Oct 2013 - now