Peter Schnebly

Experience

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  Brigham Young University

  Apr 2005 - Jun 2011

  Responsible for overseeing the training, mentoring and call handling of 16 agents.Maintain service levels and improve customer satisfaction by following up on issues where necessary.Scheduling for agents. Maintain and support computer systems at the Global Service Desk.

  • GSD Supervisor

    Mar 2010 - Jun 2011

  • TSR

    Apr 2005 - Mar 2010
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  The Church of Jesus Christ of Latter-day Saints

  Jun 2011 - Jun 2014

  Support legacy software for Beehive Clothing written in VB 6.0, vb.net, and C# /.netMake minor software changes in these legacy systems as needed.Maintain databases for legacy software in - FoxPro for DOS / Windows 2.6- Access 2000 / 2003 / 2010 / 2013- SQL Server 2005 / 2012- SQL Express 2005Prepare for transition to Microsoft Dynamics AX from these various software and database platforms, and keep the software running properly before this takes place. Provide Deskside Level 3 technical support for Beehive Clothing and Printing Division in Salt Lake City Utah.Support 600+ users on diverse custom computer systems, specialized large-format printers, manufacturing process equipment, and other custom-builit systems. Provided computer tech support for 50,000+ employees and members of the LDS Church, including 136 operating Temples, with a 99% Customer Satisfaction levelMentored and provided second level support for a team of 14 at the GSC.

  • Applications Support Engineer 2

    May 2013 - Jun 2014

  • Technical Support Representative 3

    Apr 2012 - May 2013

  • Senior Incident Technician

    Jun 2011 - Apr 2012
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  The Church of Jesus Christ of Latter-day Saints - ICS

  Jun 2014 - now

  Engineer 3

  Support legacy software for Beehive Clothing written in VB 6.0, vb.net, and C# /.netMentor software development interns and assist with minor software changes in these legacy systems as needed, and other new development work. Maintain and improve databases and database structure through collaboration with the ICS DBA team for legacy software in - SQL Server 2012- SQL Express 2005- Access 2010- FoxPro for DOS / Windows 2.6Prepare for transition to Microsoft Dynamics AX from these various software and database platforms, and keep the software running properly and making improvements before this takes place. Show less

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  The Church of Jesus Christ of Latter-day Saints

  Oct 2015 - now

  Provide Infrastructure, server, and application systems design, development and support for Beehive Clothing and Printing Division.- Windows Servers- Microsoft SQL Scripting- NiceLabel Python / VB scripting and development Improving current Print Division software and hardware systems, submitting new requests for Firewall changes and other access needs.Providing support for Print systems.

  • System Engineer III

    Jan 2016 - now

  • ICS Engineer 3 at Print Division

    Oct 2015 - now