Manfred Eder

Experience

• 

  DSV – Global Transport and Logistics

  Aug 2010 - now

  • Managing and guiding a group of individual contributors and/or team leads/team supervisors. Overseeing and following up on the daily operations, KPIs and providing direction to team activities. Setting targets, implements guidelines, and coach and assist with any issues the employees/supervisors may have. Conduct performance reviews.• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions• Plan and review compensation actions; enforcing policies and procedures• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; identify trends• Manage relationships with key customers• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.• Attend periodic and ad-hoc operational reviews with customers and handle all customers’ complaints, disputes, and service failures through effective corrective and preventive measures to achieve customer satisfaction.• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.• Establish and manage relationships with international partners, including distributors, agents and vendors Show less • Lead team of salaried employees (includes: performance review, corrective action, and goal setting)• Provide detailed instruction to various personnel• Act as first level escalation for customer inquires• Assist in new customer implementations• Prioritize time sensitive situations• Work with team in scheduling deliveries to receivers and providing excellent customer service• Ensuring customer’s KPI’s are hit on a daily and weekly basis• Handle rate negotiations with carriers• Analyze process data and work on continuous improvements• Identifying cost savings opportunities for the customer• Ensuring all business needs are covered including when there are vacations, illness, etc.• Maintain highest standard of customer service for both internal and external customers• Organize and lead the focus on improved productivity levels. Manpower planning, work flow prioritization and daily scheduling. Specifically: Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime. Show less

  • Manager, International Export Western Europe

    Oct 2023 - now

  • Senior Team Lead, Central / Western Europe, Export

    Sept 2019 - Oct 2023

  • Team Lead, Operations Germany

    Oct 2017 - Sept 2019

  • Freight Forwarder, International

    Aug 2013 - Oct 2017

  • Trainee

    Aug 2010 - Jul 2013
• 

  Österreichisches Bundesheer (Austrian Armed Forces)

  Sept 2013 - Feb 2014

  Wachschutz