Aravind Nagendran

Experience

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  HSBC

  Feb 2006 - May 2008

  Customer Service Executive

  In which I had to manage and process all the personal account related application and documents. These included savings, current, student & many more accounts. I had to make sure that all proper documents were in place to open the account and confirm that the customer is genuine so that there is no room for fraudulent activities.I was also responsible to rectify certain errors and to collect information which are omitted in the mandate. To do this I had to have a strong relation with the customers and my superiors in which I succeeded because of my strong communication skills.In this I had a target of processing 10 mandates an hour where as I was able to process 16 mandates an hour which was a result of my good computing skills.• Was accredited by HSBC Automated Clearing House (ACH).This involves a wide range of activities like transferring funds, salary payments, clearing of cheques and many more transactions from multinational companies like Coca-cola, Mcdonalds, IBM, etc.I was responsible to make the payments of most of these companies by obtaining funds approval from their respective relationship mangers.I was also involved in analysing the level of risk of the companies and recommend payments of the companies.I was appointed as the trainer for this department which consisted of 6 employees and was the process specialist to analyse the risk of payments. Show less

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  Standard Chartered Bank

  May 2008 - Dec 2011

  Personal Financial Consultant / Teller

  ● Accept, verify, & dispatch clearing cheques● Handle customer account enquiries & complaints● Managing all new account requests and to foster customer / bank relationship with the support of Department Heads● In charge of the branch ATM. This included preparing of daily reconciliation, ensuring that cash is replenished and balanced accurately in a timely manner.● Issue pay orders, drafts and travellers cheque.● Obtain approval from relavant mangers before paying from overdue or risk accounts.● Achieve targets on certain products.● Promote the bank’s products and services including salary accounts, loans, cards and deposits to potential and existing ‘elite’ customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.● Direct customers to the appropriate channels (ATM, Phone Banking, Online Banking) whenever required.● Ensure flawless execution of client relationship transactions maintaining appropriate records and responding to customer requests and queries without delay.● Perform all work in accordance with departmental and bank-wide policies, processes, procedures and instructions Show less

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  Ceylinco Insurance Plc

  Dec 2011 - Nov 2012

  Assistant Sales Manager

  ● Supervise daily branch sales and ensure achievement of sales target and recommend solutions to enhance organization's revenue.● Develop strategies to achieve personal sales targets and motivate associates to optimize sales performance. ● Listening to clients requirements and presenting appropriately to make a sale.● Maintain weekly plan for Sales Activity for achieving monthly & yearly targets. ● Manage all communication with existing client to maintain long term relationship through various modes such as telephone and e-mail.● Assist product line development starting from strategic planning and monitor all sales activities to boost productivity and sales.● Assist product line development starting from strategic planning and monitor all sales activities to boost productivity and sales.● Liaising with marketing department for effective promotional campaigns● Arranging the effective distribution of marketing materials;● Attending team meetings and sharing best practice with clients & colleagues● Monitoring competitor activities.● Supporting the marketing manager and other colleagues● Awarded for outstanding sales personality of inter-branch competition. Show less

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  Nourish Media

  Nov 2012 - Oct 2014

  Business Development Manager / Procurement

  Worked as the Business Development Manager / Procurement at Nourish Media.Nourish Media is a fully fledged Advertising Agency in Qatar providing a wide range of Advertising & Marketing solutions under one roof.• Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.• Prospecting and developing a pipeline and closing sales.• Identify trendsetter ideas on advertising & marketing researching industry and related events, publications, and announcements.• Screens potential business deals among existing clients.• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.• Advice customers on advertising and marketing strategies.• Following up new business opportunities and setting up meetings.• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.• Plan and prioritize personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales especially managing personal time and productivity. Due to the complex nature of the business I was also involved in Purchasing in Nourish Media. This helped me getting to know a wide range of suppliers ranging from advertising raw materials to kitchen equipment’s, as in Nourish Media we try to be the sole supplier to all needs of our client. Show less

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  Artan Holding

  Nov 2014 - Jul 2016

  Social Media Specialist

  •Plan and execute advertising activities, sponsorships, events, exhibitions, collateral material.• Implement the Company’s Social Media Strategy. • Developing brand awareness. • Generating inbound traffic and encouraging product adoption. • Work with Marketing Manager in planning, reviewing and implementing marketing strategy and tactics.• Management and ongoing enhancement/improvement of the company's Social Media accounts.• Interacting with customers within social media channels to lead conversation and service their needs in a way that meets with corporate objectives.• Identifying threats and opportunities in user generated content surrounding by the company's brand and reporting to appropriate parties.•Supervise the implementation of marketing activities as per approved plan and work closely with the procurement department to ensure the timely delivery of marketing materials.• Adhoc & monthly reports and recommendations, including social media research and analytics.• Ensuring marketing objectives are met, including the initiation and management of social media and viral campaigns.• Acting as a key stakeholder in projects sponsored by other business areas and managing the delivery of any social media components.• Developing strong working relationships with internal and external stakeholders and representing the Channel Marketing team. Show less

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  Aptness

  Oct 2016 - now

  General Manager

  Aptness Qatar is a fully fledged Advertising firm in Doha specialized in Digital / Offset Printing & Indoor / Outdoor Branding in Qatar.