Ankit Soni

Experience

• 

  Wipro BPO

  Feb 2007 - Jul 2010

  Quality Analyst

  US Broadband operations and technical support.

• 

  Rimhub, Inc.

  Jul 2010 - Oct 2016

  • Managing team of Analysts and assist to escalate suspicious activities in system to respective clients• Monitoring telecom fraud on real time basis and off-net reports.• Process Re-engineering, innovation of various strategies for performance improvement• Reconciliation of different reports for dispute, charges and payments under Cost of Sales.• Reporting of weekly payments to different vendors on basis of fix cost and variables to accounts payable.• Report, analyze and recommend ops improvement in light of trends observed in dispute, fraud and queries• Coverage roster for 24x7 backup (scheduling and execution)• Identify training requirements for the team & create learning plan accordingly• Preparing and reporting of daily performance data • Communicate Risk & Compliance issues through awareness sessions, trainings and huddles• Driving Audits and Risk closures in the process and putting into practice, updates and changes• Mentor and assist new hires• Prepare weekly & monthly dashboards.• Ensure proper training of agents for all new and existing products, tools, offerings and processes, leveraging available internal resources. Show less • Team SPOC for assistance, client escalations and other process related activities• Taking Interviews for the position of Fraud Analyst/ Senior Fraud Analyst as and when required• Making daily based reports on different alerts handled• Weekly client reporting on alerts processed and fraud trending• Process Updates and process document maintenance/ sharing• Coverage roster for 24x7 backup (scheduling and execution)• Quality check on the alerts processed by team and feedback sharing• Skill Test (SKT) designing for team members and execution on product knowledge and analytical decisions• Monitoring Voice Traffic, based on the CDRs generated through various CMS & carriers.• Utilize exception reports, surveillance, and other information to conduct investigations and generate cases.• Working on Subscription, PRS fraud, Merchant fraud, PBX hacking and casual calling fraud process.• Handling Bank Charge backs• Business Credit Check/ reference check for new connections • Analysis done on multiple transactions cases through E-commerce Credit Payment System - Cyber Source.• Credit Check for the customer’s in case of new and high-unbilled amount• Work closely with other depts. within company (Credit/Collections/Billing/Customer Service etc.) to investigate and resolve fraudulent and other high usage issues. Show less • Monitoring & processing of call traffic alerts through Fraud Monitoring systems• Handling Bank Charge backs• Business Credit Check/ reference check for new connections • Analyzing alerts from different telecom carriers• Real Time Check for Casual Callers (Hackers)• Reports for processing• Analysis done on multiple transactions cases through E-commerce Credit Payment System - Cyber Source.• Credit Check for the customer’s in case of new and high-unbilled amount• Real time check on signups, recharges and payments through e-commerce portal Cybersource.• Training new joinee• Work closely with other depts. within company (Credit/Collections/Billing/Customer Service etc.) to investigate and resolve fraudulent and other high usage issues. Show less

  • Team Lead - Fraud Management & Revenue Assurance

    Apr 2016 - Oct 2016

  • SME - Fraud & Surveillance

    Apr 2013 - Mar 2016

  • Senior Fraud Analyst

    Apr 2012 - Mar 2013

  • Fraud Analyst

    Jul 2010 - Mar 2012
• 

  BLS International

  Dec 2016 - Dec 2017

  Assistant Manager - Projects
• 

  HDFC Bank

  Dec 2017 - now

  • Manager

    Jun 2023 - now

  • Deputy Manager

    Dec 2017 - May 2023