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Laveti Harsha

Laveti Harsha

Customer Service Executive

Followers of Laveti Harsha491 followers
location of Laveti HarshaDoha, Qatar

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  • Timeline

  • About me

    Aviation Professional | Senior Customer Service Expert | Operations Management | Passionate about Elevating Customer Experiences

  • Education

    • Flying Cats

      2016 - 2018
      Diploma In Avation, Hospitality,Tourism, Customer Service Aviation/Airway Management and Operations

      My Diploma in Aviation, Hospitality, Tourism, and Management from Flying Cats has laid a solid foundation for my career in the dynamic aviation industry. Throughout this comprehensive program, I gained valuable insights into airline operations, hospitality management, and tourism practices. The coursework equipped me with a diverse skill set, including customer service, operations management, and conflict resolution. This diploma has been instrumental in shaping my passion for delivering… Show more My Diploma in Aviation, Hospitality, Tourism, and Management from Flying Cats has laid a solid foundation for my career in the dynamic aviation industry. Throughout this comprehensive program, I gained valuable insights into airline operations, hospitality management, and tourism practices. The coursework equipped me with a diverse skill set, including customer service, operations management, and conflict resolution. This diploma has been instrumental in shaping my passion for delivering exceptional service and contributing to the growth of the aviation and travel sectors. Show less

    • Sri Prakash Vidhyanikethen

      2001 - 2010
      SSC

      Activities and Societies: Cricket,karate, Playing Guitar, Singing My SSLC education marked an important milestone in my academic journey. This phase instilled in me a sense of discipline, time management, and perseverance. The subjects studied during this period formed the building blocks of my academic growth and paved the way for further specialization in my chosen field. The values imbibed during my SSLC education, such as dedication and determination, continue to be integral to my approach to work and learning.

    • Narayana Junior College - India

      2011 - 2012
      Higher Secondary Education MPC

      My Higher Secondary education provided me with a strong academic background and helped nurture a curious and inquisitive mindset. This phase of my education allowed me to explore various subjects, develop critical thinking abilities, and build a strong work ethic. The skills and knowledge acquired during this period continue to serve as a solid foundation for my professional journey.

  • Experience

    • IndiGo (InterGlobe Aviation Ltd)

      Jun 2017 - Jun 2020
      Customer Service Executive

      At Indigo Airlines, I had the privilege of serving as a Customer Support Executive for three rewarding years. My responsibilities encompassed efficiently managing check-ins, overseeing flight services, and ensuring the utmost passenger comfort. I consistently delivered top-notch customer experiences and played a key role in handling irregular operations, maintaining safety protocols, and ensuring smooth operations during peak travel seasons. My time at Indigo Airlines instilled in me a passion for excellence and an unwavering commitment to service excellence. Show less

    • Conduent

      Nov 2020 - Nov 2021
      Transaction Processing Associate

      As a Transaction Processing Associate at Conduent, I contributed to efficient portfolio management in the US banking sector. My role involved handling critical transaction processes with accuracy and diligence, while adhering to strict regulatory guidelines. My commitment to excellence and attention to detail resulted in maintaining high-quality standards for the processes I was responsible for. Additionally, I had the opportunity to share my expertise by training new team members on quality check processes, which further strengthened our team's capabilities. Show less

    • Qatar Airways

      Dec 2021 - Jun 2022
      Senior Customer Service Executive

      As a Customer Support Executive at Mekdam Technical Services, I have the privilege of being a pivotal part of the Qatar Airways team. I am responsible for providing exceptional customer service and support to passengers, ensuring seamless travel experiences. My core focus involves handling inquiries, resolving issues, and effectively addressing customer concerns. With a dedication to delivering excellence, I contribute to enhancing overall operational efficiency and fostering positive relationships with passengers, colleagues, and airline management. Show less

    • Hamad International Airport

      Jul 2022 - now
      Senior Customer Service Operator

      As a Senior Customer Service Operator at Hamad International Airport, I played a pivotal role in ensuring smooth and efficient airline ground operations. With a focus on delivering exceptional customer service, I successfully managed passenger check-ins, addressed inquiries, and resolved any conflicts with professionalism and tact. Moreover, I contributed to process improvements that enhanced overall operational efficiency, resulting in improved customer satisfaction and loyalty. Working in a dynamic airport environment has honed my problem-solving skills and ability to handle irregular operations, ensuring a seamless travel experience for all passengers. Show less

  • Licenses & Certifications

    • RAMP

      DGCA India

    • SAP Certified Support Associate - Incident Management with SAP BusinessObjects

      Diebold Nixdorf

    • Certified Dangerous Goods Professional (CDGP)

      DGCA India
      Dec 2018

  • Honors & Awards

    • Awarded to Laveti Harsha
      Service Champion Interglobe Avation LTD June 1, 2018 I am honored to have received the prestigious 'Service Champion' award from Interglobe Aviation LTD, recognizing my exceptional dedication to providing the best customer appreciation in the aviation industry. This esteemed accolade reflects my unwavering commitment to delivering outstanding service and creating memorable experiences for passengers and clients. Throughout my career, I have consistently gone above and beyond to ensure customer satisfaction and exceed expectations. This award… Show more I am honored to have received the prestigious 'Service Champion' award from Interglobe Aviation LTD, recognizing my exceptional dedication to providing the best customer appreciation in the aviation industry. This esteemed accolade reflects my unwavering commitment to delivering outstanding service and creating memorable experiences for passengers and clients. Throughout my career, I have consistently gone above and beyond to ensure customer satisfaction and exceed expectations. This award serves as a testament to my passion for elevating customer experiences and reinforces my commitment to delivering excellence in every interaction. I take great pride in being recognized as a Service Champion and will continue to strive for excellence in the aviation and customer service domains. Show less