Kellyanne Jones

Director Of Operations

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Saint Philip, Barbados

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Timeline
About me
Training, Learning & Training Development, Leadership Development and Human Resources professional with over Twenty-five years of international, regional and local experience within the Hospitality and Tourism Sector.
Education
- Erdiston Teachers' Training College
  2013 - 2014
  Certificate Classroom Management
- TVET Council Barbados
  2013 - 2013
  CVQ Certificate CVQ Level 4 in Assessmen
- Barbados Community College
  2012 - 2012
  Certificate Train the Trainer
- Barbados Community College
  1997 - 1999
  Associate's degree Hotel Catering and Institutional Operation
- The University of the West Indies Cave Hill Campus
  1999 - 2001
  Bachelor's degree Hospitality (Major), Tourism (Major) Management
- Victoria University of Wellington
  2002 - 2004
  Master's degree Tourism Management
- The University of the West Indies Cave Hill Campus
  1999 - 2001
  Bachelor of Science - BS Tourism and Travel Services Management Second Class Honours
Experience
- Undercover Shopper
  Oct 2013 - now
  Director Of Operations
  Development of customer analytic toolsCollection, assessments and analysis of Customer Service dataDevelopment of training curriculum in conjunction with Organisational and Industrial goalsDelivery of Training to employees
- BIMAP Barbados Institute of Management & Productivity
  Sept 2014 - Dec 2016
  Trainer and Assessor - Customer Service
  Working with the team of Educators and Trainers to create Competency Based Training programs for Corporate Barbados. Mapping all requirements to the training provided. Monitoring the Assessments and Portfolio building by the candidates and Assessors after the Competency Based Training - ensuring transparency in the Certification process.
- Private Sector
  Aug 2022 - now
  Learning / Training and Development Specialist
Licenses & Certifications
- Budgeting and Scheduling Projects
  Coursera
  Oct 2020
  View certificate
- Caribbean Vocational Qualification - (CVQ) - Assessment
  TVET Council Barbados
  Jun 2013
- Work Smarter, Not Harder: Time Management for Personal & Professional Productivity
  Coursera
  Nov 2020
  View certificate
- Internal Verifier
  TVET Council Barbados
  Sept 2013
- Project Management: The Basics for Success
  Coursera
  Aug 2020
  View certificate
- Entrepreneurship I: Laying the Foundation
  Coursera
  Oct 2020
  View certificate
- Initiating and Planning Projects
  Coursera
  Sept 2020
  View certificate
- Leadership and Emotional Intelligence
  Coursera
  Sept 2020
  View certificate
- Business English: Networking
  Coursera
  Nov 2020
  View certificate
- Creating a Customer Service Survey Using Google Forms
  Coursera
  Oct 2020
  View certificate