Tosin Daniel

Experience

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  Nigerian National Petroleum Corporation

  Apr 2015 - Sept 2015

  Telecoms Intern

  • Installed, configured, and upgraded computer hardware and PC software. Assisted with onboarding new users.• Troubleshooting and resolution of hardware, software, and network faults. Traced faults on analog phone lines to the PBX and resolved issues as required. Escalated advanced cases as required.• Provided weekly report for documentation purposes and performance reviews.• Setup new infrastructures (such as analog phones, VoIP phones, routers, and switches) across different department offices.• Repaired and identified equipment needing replacement. • Responded to support requests over the phone and in person across various departments. The organization had over 2000 staff members.• Monitoring and optimizing network to improve network performance.• Followed security guidelines and recommendations as laid down by the department. Show less

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  Local Government Secretariat

  Jan 2017 - Dec 2017

  NYSC Intern

  • Maintained computer hardware, software, and printers.• Trained members of staff and on how to use certain software for daily tasks. Created training materials and gave periodic seminars as required on how to use different software e.g. Microsoft Excel, Visio, PowerPoint, etc. These trainings improved productivity across all departments and helped cut external training cost by over 50%. Trained over 15 staff members during this period.• Monitored computer network and ensured optimal performance.• Created security awareness campaigns focusing on safe cybersecurity practices. Advocated for security best practices on my team by helping team members set up 2-factor authentication, etc.• Troubleshooting and resolution of hardware, software, and network faults. Show less

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  QH Multiconcept

  Jan 2018 - Nov 2021

  IT Support Technician

  • Installed and configured computer hardware, software, networks, printers, and scanners.• Maintained user PCs, upgrading as required.• Downloaded, installed, and configured software to meet user requirements.• Monitored and ensured optimal performance of computer networks.• Maintained IT documentation including network and user details. Kept inventory of all equipment and software.• Responded to IT support requests over the phone, via email and in person. Escalated advanced IT support cases.• Troubleshooting and resolution of hardware, software, and network faults. This sometimes included the replacement of equipment and peripherals like computers, routers, etc.• Supported employees in following security guidelines by helping them set up 2-factor authentication, guiding them on recognizing and reporting phishing email. I advocated for security best practices. Show less

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  Yooralla

  Apr 2020 - Aug 2022

  Community Support Worker
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  OpusV Tech Group

  Apr 2023 - now

  • Cyber Security Analyst

    Jan 2024 - now

  • Service Desk Engineer

    Apr 2023 - Jan 2024