Andrea Anthony

Experience

• 

  Expert Global Solutions (now Alorica)

  Aug 2011 - Mar 2014

  • Evaluate and coach new hire and internal employees while delivering training, as well as providing corrective and/or positive performance feedback. • Document performance of agents in training and make recommendations to graduate, terminate or require additional training.• Monitor and analyze ongoing performance trends in order to make training and development recommendations.• Support agents while in ABAY and in transition to production.• Work with various departments' subject matter experts as needed to develop, enhance or update training programs.• Participate in client calibration sessions.• Maintain records of all training activities, including time sheets, evaluations and quality reviews.• Create daily DTU report which contains training modules, training activities and daily attendance report. • Provide feedback to management concerning possible problems or areas of improvement.• Make recommendations to implement improved processes. Show less

  • New Employee Training Supervisor

    Dec 2012 - Mar 2014

  • Customer Service Representative (Subject Matter Expert)

    Aug 2011 - Dec 2012
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  Alorica

  Mar 2014 - Dec 2017

  Recruiting Coordinator

  • Track all applicants using Taleo, making sure application is complete• Source and Screen qualified candidates using ATS, Career Builder, Indeed and JobNews.• Maintain the highest level of confidentiality with applicant and employee information.• Create offer letters and issue to new hires during orientation. • Conduct New Hire Orientations. • Track pre-employment screening such as background check and drug screening.• Create and post requisitions.• Start the Onboarding process for new hires. • Hire in candidates using the Taleo system.• Perform all reporting and administrative duties required by Recruiting. • Schedule and reschedule interviews for recruiters and hiring manager.• Track all new hire classes using Microsoft Excel. • Follow all legal hiring practices. • Knowledge, understanding, and compliance with the Company's policies and procedures. Show less

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  BB&T

  Mar 2018 - Aug 2020

  Recruiting Consultant

  Recruit applicants to fill non-exempt and exempt positions in a timely fashion with qualified candidates. Serve as a consultant and business partner for proactively sourcing and selecting talent for the organization by leveraging on-line recruiting resources and talent networks.

• 

  Truist

  Dec 2019 - Aug 2023

  Insurance Recruiter. Recruit applicants to fill non-exempt and exempt positions in a timely fashion with qualified candidates. Serve as a consultant and business partner for proactively sourcing and selecting talent for the organization by leveraging on-line recruiting resources and talent networks. Recruit applicants to fill non-exempt and exempt positions in a timely fashion with qualified candidates. Serve as a consultant and business partner for proactively sourcing and selecting talent for the organization by leveraging on-line recruiting resources and talent networks.

  • CRC Insurance Talent Acquisition Recruiter

    May 2021 - Aug 2023

  • BB&T now Truist Recruiting Consultant

    Dec 2019 - May 2021
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  CRC Insurance Services

  May 2021 - now

  Insurance Recruiter. Recruit applicants to fill non-exempt and exempt positions in a timely fashion with qualified candidates. Serve as a consultant and business partner for proactively sourcing and selecting talent for the organization by leveraging on-line recruiting resources and talent networks.

  • Senior Talent Acquisition Recruiter

    Aug 2023 - now

  • Talent Acquisition Recruiter

    May 2021 - now