Chandan Singh

Experience

• 

  Trans Infopreneur Inc

  Nov 2011 - Jul 2012

  System Administrator

  ▪ Provide advanced level technical support to internal, domestic and international SDL customers within the support center. ▪ Responsible for sharing all acquired knowledge concerning problem resolution with field, and with fellow PSEs (product support engineers) as appropriate. ▪ Resolving complex or unusual SDL Application Problem. ▪ Configure & maintaining of Windows server 2008, etc.

• 

  Accenture

  Aug 2012 - now

  • Manage projects Master Data Management, Tech Admin, and Sales Support within the O2C domain.• Drive business transformation initiatives and process improvement projects.• Provide data-driven performance reports to regional leadership.• Ensure optimal capacity utilization through effective resource management.• Collaborate with clients to address escalations and maintain service excellence.• Have regular client interaction on weekly, monthly, and quarterly bases with data presentations.• Ensure team development by providing career guidance and learning opportunities. Show less

  • Service Delivery Operations Manager

    Sept 2019 - now

  • Operations Team Lead

    Mar 2015 - Sept 2019

  • PreSales Solution Architect

    Aug 2012 - Mar 2015