Josh Gerry

Experience

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  United States Marine Corps

  Jun 1998 - Sept 2005

  Communications

  • Completed required education at United States Marine Corps Communications and Electronics School in Twenty-Nine Palms, CA• Diagnosed several hardware issues with various communications equipment including radio, telephone, computer, and satellite systems• Supervised a platoon of 30+ Marines• Received the Navy and Marine Corps Achievement Medal twice for separate acts of valor• Served in Operation Iraqi Freedom from January 2003- July 2003• Honorable Discharge

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  Southern Time Equipment Company Inc.

  Aug 2001 - Apr 2005

  Electronics Service Technician

  • Serviced parking and time control systems, access control systems, and fee computation systems.• Diagnosed hardware and software issues• Maintained a service vehicle

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  Piedmont Triad International Airport (GSO)

  Oct 2006 - May 2011

  Electronics Technician

  • Administered the access control system, closed circuit television system, and flight information and advertising systems• Provided information systems and network support for all departments within the airport• Installed or repaired system hardware• Maintained all software for systems, performed updates, and installations as required

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  USIWF Pro Wrestling

  Jun 2010 - Jan 2017

  Owner & General Manager

  • Produced live events every 3 months during 2010-2012 across the Piedmont Triad area of NC.• Produced monthly live events from January 2015-November 2016 at the USIWF Pro Wrestling Training Facility in Kernersville, NC.• Created, wrote, and produced weekly videos to promote live events• Maintained on-line, website, and social media presence for company via website, Facebook, Twitter, & Instagram.• Created a structured pro wrestling instruction course.• Conducted and oversaw daily and weekly training sessions at the USIWF Pro Wrestling Training Facility. Show less

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  NorthState Technology Solutions

  Jan 2014 - Aug 2019

  • Provided physical and remote desktop workstation and server support for clients in a datacenter environment.• Provided leadership and guidance for Level 1 Specialists. • Administered Active Directory, Exchange, and networking environments for users and management of clients. • Provided physical and remote desktop and server support for clients in a datacenter environment• Conducted Backup and Disaster Recovery troubleshooting and process execution• Administered Active Directory, Exchange, and networking environments for users and management of clients

  • Network Operations Center Support Specialist II

    Mar 2019 - Aug 2019

  • DCIM/IT Support Specialist

    Jan 2014 - Mar 2019
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  Self-Employed

  Jan 2015 - now

  Pro Wrestling Coach, Trainer & Mentor

  Freelance professional wrestling coach and trainer.Provide professional wrestling coaching via in-person training sessions, guest coaching appearances, seminars, and camps.Provide mentorship and coaching via social media reach and Youtube videos.Coaching appearances at: Monster Factory (NJ), Fire Star Pro Wrestling (NC), Team Vision Dojo (FL), Pro Wrestling 2.0 (FL), Main Event Training Center (FL), Modern Vintage Training Center (VA), School of Morton (TN), Rampage Dojo (TX), WWN Training Center (FL), and 1-Fall Power Factory (GA). Show less

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  AML Pro Wrestling Training Center

  May 2018 - now

  Head Trainer

  • Provide training and coaching to enrolled students at the Training Center.• Create content and manage Facebook social media channel for the AML Pro Wrestling Training Center.• Provide logistics, crew management, and event production for multiple live events, per month, across North Carolina for AML Wrestling.

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  NOCDOC

  Sept 2019 - Oct 2020

  Level II Service Desk Analyst

  - Provided Level1 and Level 2 Service Desk support in a Managed Services Provider (MSP) environment.- Tracked issues and resolutions in a Zendesk ticketing system.- Used Remote Management and Monitoring (RMM) services, such as LogMeIn Rescue and Managed Workplace, to provide support to end-user's workstations, printers, and phone systems.

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  ADCom Solutions

  Jan 2021 - Aug 2023

  - Provided support to the Enterprise NOC through configuration of devices and network connections in NOC tools, such as Service-NOW ticketing platform, and Logic Monitor monitoring platform.- Provided initial on-boarding training of new NOC analysts, and continued education of current NOC analysts.- Provided documentation for Procedures, Processes, and Training for the Enterprise NOC - Provided Level1 and Level 2 Network Operations support in a Managed Services Provider (MSP) Enterprise NOC environment.- Tracked issues and resolutions in a Service-NOW ticketing system.

  • Tier 3 Supervisor

    Feb 2023 - Aug 2023

  • NOC Supervisor

    Apr 2022 - Mar 2023

  • NOC Tier 2 Analyst

    Jan 2021 - May 2022
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  AppDirect

  Aug 2023 - now

  - Administer the Service-NOW ticketing platform's database.- Administer the Logic Monitor monitoring platform.-Complete Move, Add, Change, & Deactivate (MACD) requests within the Service-NOW and Logic Monitor platforms, to ensure data is up-to-date for NOC analysts to support AppDirect's customers. - Provide support to the Enterprise NOC through configuration of devices and network connections in NOC tools, such as Service-NOW ticketing platform, and Logic Monitor monitoring platform.- Provide initial on-boarding training of new NOC analysts, and continued education of current NOC analysts.- Provide documentation for Procedures, Processes, and Training for the Enterprise NOC

  • Platform Data Analyst

    Jan 2024 - now

  • ENOC Tier 3 & Training Specialist

    Aug 2023 - Mar 2024