Tim Dun

Experience

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  BASF

  Jan 1995 - Jan 2005

  • Senior Business Systems Analyst

    Jan 2004 - Jan 2005

  • Business Systems Analyst – Supply Chain

    Jan 2001 - Jan 2004

  • Systems Analyst

    Jan 1998 - Jan 2001

  • Customer Services Officer

    Jan 1995 - Jan 1998
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  BASF

  Jul 2005 - Jan 2015

  Leading group of 20 across Asia Pacific, collaborating globally, to focus on shaping and delivering business value through innovative and differentiated IS solutions, which support and increase business performance. • Key Stakeholder in defining, developing and implementing the global organisational structure to execute core competencies in Business Relationship Management, Demand Management and Non-Conformance Management areas, measured by increasing customer satisfaction• Pioneered the Customer Engagement model being implemented globally along with an evolved Internal CRM process started in Asia Pacific previously• Asia Pacific liaison for Global Connected Enterprise program which introduces State of Art Microsoft cloud-based Workplace, Smartphone and Collaboration solutions into BASF • IS representative for BASF Asia Pacific Sustainability community, enabling deeper business understanding and identification of IS-enabling opportunities to support Sustainability in BASF. Show less Led over 90 IS professionals in 16 countries across Asia, managing the interface between Regional and local IS teams business functions and Regional IS for the delivery of IS Services and Projects within a Shared Services organisational construct.• Further developed the 6 Sub-Regional communities to facilitate Knowledge sharing and effective delivery of local IS tasks within the Ongoing operations and Project execution areas• Pioneered an Internal Customer CRM capability for IS Services Asia Pacific and evolved within the team the concept of IS as a Business enabler rather than a systems provide • Initiated the introduction of an Innovation team for Asia Pacific in the IT team. Objective was to seek out opportunities to increase the agility of the IT function in executing small “fail fast” innovation projects for Asia Pacific companies• IT Project Lead for Divestiture of Industrial Catalysts company in China, including provision of transition IT support services• Asia Pacific liaison for Process Change introduction within Global Supply Chain Process Harmonisation and improvement program (Accelerator)• Global PC Refresh (over 110,000 units) and Asia Pacific Server Consolidation Programs – Steering Committee member accountable for Change enablement for user community Show less Led the Sub Region ANZ team created along with the establishment of the IS Shared Service Centre organisation. Transitioned local requirements, knowledge and tasks from local team and successfully ensured stable ongoing IS service and project delivery. • IS Project Lead for establishment of new Polyurethanes company in Australia, linking up with the larger BASF infrastructure, ensuring standards and policies were operationalized• Established the Regional Information Management unit, recognizing the need for a stronger Service mindset in IS, and was a catalyst for future Server Consolidation program Show less

  • Director Asia Pacific, Business Relationship Management Information Services

    Jul 2013 - Jan 2015

  • Regional Head Asia Pacific, Regional Information Management

    Jan 2009 - Jun 2013

  • Senior Manager Australia and New Zealand, Information Management

    Jul 2005 - Dec 2008
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  .

  Jan 2015 - Dec 2015

  Career Transition

  Undergoing a period of transition settling family back into Melbourne life after 6 years working in Regional and Global roles in Singapore. Unexpected family health challenges took priority for much of 2015. Looking for the next career challenge working for an organisation that values a Business Technology professional capable of understanding where Business opportunities and challenges can leverage Information Solutions effectively.

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  Nufarm

  Jan 2016 - Apr 2018

  Leading a group of 40+ Internal and external support and service delivery managers distributed globally. Leading IT team through a period of significant organisational transformation providing opportunities for functional development, capability delivery and increased business value orientation. Accountable for all core Business Applications used throughout the Nufarm group globally from Application selection through Ongoing support, maintenance and enhancement through to end of application life. • Key collaborator in defining, developing and implementing the Global IT Organisational structure and specifically accountable for redefining internal business process centric roles to improve our Business centricity and overall understanding, whilst complementing our external support capability implemented with Accenture Application Managed Services.• Planning and provision of internal resources to compliment external project teams in delivery of new Global applications. Key focus being Integration to Regional legacy ERP applications supporting the delivery of end to end business process capability by the Transformation project teams.• Successfully drove the Service Introduction globally for Oracle Value Chain Planning, Oracle E-Business Suite, SuccessFactors, SAP Ariba and Concur; ensuring smooth transition from Project to Ongoing support organisation with necessary SLA’s established and measured consistently. • Successfully led the System Work stream for the amalgamation of two internal Sales divisions on time and under budget with zero unplanned business and customer disruption achieved. A high degree of Commercial market and personnel sensitivity, necessitated a highly agile delivery approach by my team throughout the project development and transition phase. A high level of satisfaction by key stakeholders was achieved with formal organisation wide awards given to team members for this effort. Show less Leading a group of 20 Business Systems and IT professionals located in Melbourne delivering systems, technology support and project delivery capability in support of the ANZ Region Business. Inaugural member representing IT directly in the ANZ Business Executive Leadership team.• Contributor as member of ANZ Executive to the ANZ Business Strategy 2020. Applied a higher degree of strategic assessment in review of potential IT investments with respect to Nufarm equipment business. Identified a high potential to add business value when considering holistically rather than discreetly.• Developed and introduced formalised and systematic IT Demand Investment decision process which until that point was largely reactive and ad-hoc in the ANZ Business. This development helped bring a greater level of discipline and focus to the executive team which was lacking previously. • Defined and introduced a Business Process oriented ERP team support structure as part of the ongoing evolution of the IT function to be more business oriented, knowledgeable and business value adding team, whilst also positioning for the introduction of a support partner to provide Technical Application support services at global scale.• Project lead for a Business Analytics Pilot working with delivery partner EYC3 utilising Agile methodology to define and deliver a Global Procurement Analytics solution utilising Tableau as the visualisation tool. • Transition Manager responsible for enabling the successful commencement of Application Managed Services delivery. • Accountable for the Phase 1.5 Iteration of CRM / Sales and Marketing capability for the ANZ Business, delivered using salesforce.com utilising Agile methodology partnered with the Nufarm commercial organisation and Accenture Salesforce project delivery practice. Show less

  • Global Applications Manager

    Jun 2017 - Apr 2018

  • ANZ Region Business Systems Manager

    Jan 2016 - May 2017
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  C.M. & Associates

  Jun 2019 - Feb 2020

  Strategic IT Consultant

  • Led the delivery of strategic IT consulting to a Construction and Development Management firm with a focus on integration of cost accounting, project invoicing and project management processes, optimising application usage/capability of XERO SaaS and Workflow Max tools − Delivered comprehensive business systems analysis, consulting actively with stakeholders to gather requirements, map processes, develop reporting tools and define clear and measurable benefits• Provided advice and technical support to improve utilisation of 0365 tools across all building projects• Development of a proposal to evolve Solution capability for growing Australian Architecture organisation looking to expand capabilities into Building development and Construction− IT Strategy development: AS-IS assessment, Fit-Gap Analysis, Technology Roadmap development including solution review and recommendation Show less

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  Telstra

  Apr 2020 - Oct 2020

  Complaints Advisor

  Contract role initiated due to COVID pandemic to address spike in complaints driven by disruption to Telstra Customer support model

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  PROBE Group

  Dec 2020 - Aug 2022

  • Customer Experience Lead - Simply Energy

    Jan 2022 - Aug 2022

  • Quality Manager / Team Leader

    Dec 2020 - Jan 2022