Jim Veskerna

Experience

• 

  Schaefer Ambulance Service

  Jan 1985 - Jan 1986

  Emergency Medical Technician
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  Goodhew Ambulance Service

  Jan 1986 - Jan 1988

  Emergency Medical Technician
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  Hartson/MedTrans/American Medical Response

  Jul 1988 - Jan 2000

  Emergency Medical Technician, Dispatcher
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  TriTech Software System

  Jan 1994 - Feb 2007

  • Client Acct Mgr/Project Mgr.

    Dec 1994 - Feb 2007

  • Client Account Manger\System Integrations Manager

    Jan 1994 - Jan 2007
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  PlantCML/Cassidian Communications, an Airbus Defense & Space Holdings, Inc. Company

  Mar 2007 - Jul 2010

  Product Line Manager, Integrated Dispatch Solutions

  Research and PresentationDeveloped and documented product business cases.Created and modified product marketing documentation, i.e., new product announcements, product change notices, technical service bulletins, presentation materials, etc.Creates and maintains library of competitive product metrics.Prepared financial status updates (actual versus planned sales forecast, actual versus projected product change schedule, market specification changes, on time delivery stats, etc.).Prepares and presents the status of key success indicators to staff.Demonstrates products to distribution channels and internal staff.Interacts and leads discussion affecting assigned product/market areas at core team meetings.Formats and updates the Product Roadmap.Creation, implementation and compliance of annual department operational plan that supports corporate objectives.Conveys product and customer requirements to product development staff to ensure the appropriate customer requirements specifications are created.Assists with market research activities.Documentation and RecordsEnsures the creation, maintenance, accuracy, quality, organization and delivery of internal and external communications records (documents, brochures, spreadsheets, CRM records, etc.).Creates and updates requirements documentation and leads project planning activities and customer interactions consistent with IDP.Creates and maintains sales support materials, i.e., competitive matrices, product briefs, etc., and assists with sales plan documents. Show less

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  FirstWatch

  Jul 2010 - now

  • Director of Data Analytics and Support at FirstWatch Solutions Inc.

    May 2018 - now

  • Manager, Customer Care

    Jul 2010 - Jul 2018
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  Kensington Community Church United Church of Christ

  Jun 2019 - Jun 2021

  Volunteer Moderator