Megan Boone, PMP, CiA, CSPO

Experience

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  Walt Disney World

  Jun 2005 - Jan 2006

  Front Office Operations - Internship

  I worked the front desk of the All Stars Resort in Orlando, Florida. The resort consists of 5,760 rooms, 6 pools, 3 baby pools, 3 cafeterias and 3 gift shops. I started out checking people in/out at the front desk as an intern who was upgraded to working the customer service desk.I was able to assit with check in/out, comps, gratis, reservations (room, entertainment, dining, parks), I was in sales for upgrading, upselling and cross selling. I recieved personal recognition from the CEO of the resort for excellent customer service skills. I have been invited back to work for Disney in the future. Show less

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  The Home Depot

  Feb 2006 - Mar 2007

  Cashier

  I worked as a cashier during college. I was promoted and also asked to stay when i had to quit for school schedule reasons. I was in customer service, had product knowledge, keeping tills, taking online webinars and assisted wherever/whenever needed.

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  Forest Lake Country Club

  Jun 2007 - Dec 2007

  Guest Services

  Set-up, served and closed banquets for up to 1,500 people.Planned events and lead a team of eight.Worked in a kitchen with a team catering for lunch, dinner and banquets.I started out as an intern and was asked to stay as a permanent employee. I worked in every aspect of the country club. I worked shadowing management, bartending, in the golf shop, set up/tear down for events, waitstaff, administration, helping in food and beverage department, cook, runner, hostess and customer service. Show less

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  Wells Fargo

  Feb 2008 - Mar 2009

  Servicing Specialist II

  Worked with foreclosure documentation, collections, processing data and data entry.Successfully met and surpassed weekly quotas.Worked in several databases daily making entries and corrections error free to postpone foreclosure dates while working with attorneys via telephone.

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  Augusta National Golf Club http://www.augusta.com/

  Apr 2008 - Apr 2008

  Hospitality

  I was one of 500 people that were selected to work in the VIP cabin's grand opening during the Masters Tournament. The cabins catered to the largest donators to the Masters Tournament. I worked 12-15 hour days in customer service via food/beverage service.

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  CHADD (Children and Adults with AD/HD Attention-Deficit/ Hyper-Activity Disorder)

  May 2009 - Feb 2012

  Coordinator of Meeting and Events

  At this non-profit organization I managed registration, booked travel, maintained conference website and maintained continuing education compliance documentation.* Documented, maintained and processed information for certification of continuing education for participating clinicians through outside accreditation bodies* Managed the advanced and onsite registration, process payments, transfers, refunds, purchase orders, cross selling and reviewing of invoices* Arranged travel and expense reimbursement for staff, PAB (Public Advisory Board), BOD (Board of Directors), VIP (Very Important People), EA (Educational Advisory Board), speakers* Maintained program schedules, session objectives, descriptions, and audience level for the printed program book and conference website pages Show less

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  The American Astronomical Society

  Feb 2012 - Feb 2013

  Meetings Abstract Administrator

  At this non-profit organization I reviewed, edited and prepared submissions of abstracts from astronomers to be scheduled and presented at regional and annual conferences. Additional responsibilities included contract negotiation, expense report reconciliation and assistance with conference logistics.* Collected, edited and assembled program materials in an organized, clean fashion for the designer to create the program book, the online abstract archive and all of the onsite handout materials* Oversaw the implementation of a the new abstract system Scholar One, while closing out the old OASIS abstract system and oversaw the transfer of archived data* Collaborated with the conference team to plan and execute professional conferences, congressional visits, special events, and forums with up to 1,900 speakers, 3,000 attendees and developed work schedules for over 40 volunteers* Negotiated with venues for events for upwards of 700 attendees; hotel room blocks, print houses, staff attire, signage and shipping companies Show less

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  Rockpointe Corporation

  Jun 2013 - Feb 2019

  Program Manager

  I was accountable for education strategy and for the successful on-time and on budget delivery of the full scope of work, and provided project analysis, outcomes and reconciliation to supporters.* Reviewed/approved contracts for meeting venues, faculty travel arrangements/expenses, room blocks, F&B menu planning, A/V equipment rentals, audience generation, exhibitors, etc.* Managed the financial performance of >$10 million of educational grants and report financial performance* Served as main point of contact for projects* Ensured strong and seamless relationships with supporters, partnering providers, accrediting partners, internal team members and professional society partners* Identified potential future opportunities and communication to the business development team* Collaborated with Directors, Managers and Business Development in submitting grant requests* Constructed timelines* Interacted with all company departments to track the status of deliverables* Worked in conjunction with other senior management team members to hire new employees and provide performance feedback* Trained, supervised and oversaw staff for production, outcomes deliverables, logistics and daily workload* Primary contact providing excellent quality service to new and existing customers* Produced monthly supporter updates via client email communication and pharmaceutical online portals for an average of 25 active projects* Anticipated potential problems and resolved issues* Managed resources, deadlines, expectations, and internal processes through project lifecycles* Oversaw the full execution of online activities and live meetings* Conducted weekly staff meetings* Collaborated with outside organizations including accrediting bodies, medical education companies, and vendors* Ensure compliance with the ACCME and ACPE guidelines for CME/MOC/CE credits* Collected, processed, analyzed and accurately compiled data to create analysis reports delivered in a variety of formats Show less

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  Mosaic apps

  Apr 2019 - now

  At this leading provider for association mobile technology, I am responsible for providing support to all clients and overseeing the partner sales channel. I am responsible for overseeing the project management for the mosaic™ 365 Mobile App, Certification Manager, and Check-in App, by offering continued customer support to over 60 clients around the world.Some Key Responsibilities in this role Include, but are not limited to: Collaboration with Internal Teams • Agile Team Collaboration • Marketing Team Collaboration • Upper Management Team CollaborationCollaboration with PartnersOverseeing the Partner Sales ChannelSchedulingDocumentation & SOPsProduct DevelopmentPersonnel ManagementClient Success Financial ManagementSales & Marketing Show less

  • Director of Project Management & Client Success

    Jul 2022 - now

  • Client Success Manager

    Jun 2021 - Jul 2022

  • Project Manager

    Apr 2019 - Jun 2021