Nick Jaggi

Experience

• 

  SkyWest Airlines

  Jan 2004 - Jun 2020

  In this role, I oversee and facilitate training operations for a number of on- and off-site instructors and trainers, this includes certification programs, curriculum development, and performance metrics. I also create and introduce engaging and skill-building workshops to help improve employee experiences and enable internal growth. Research, evaluation, and development of training methods are major players in my skill set as well, and they enable me to write and edit manuals that are aligned with organization goals. A few key achievements include:★ Enabled enterprise-wide cost savings by initiating and implementing efficient on-the-road training course processes and procedures.★ Played a crucial role in multi-city start up and contract handling change-overs.★ Served as intermediary between Delta and SkyWest training to implement required training and certifications; monitored compliance and modified material to align with business model and abilities. Show less As Customer Service Trainer, I stepped into my first management learning and development position where I project-managed training facilitation plans and relevant materials to increase productivity and improve overall team performance. I oversaw all scheduling and equipment retrieval to ensure that sessions were executed smoothly, and, perhaps, one of the most critical pieces of this role involved transforming instructor-student approaches to meet learner needs. A couple of key achievements include:★ Created and facilitated “World Class Service” course curriculum funded by Delta Airlines for SkyWest customer service representatives.★ Improved internal team communications by introducing a monthly webinar for training teams and SkyWest station leadership. Show less This role was my first with this organization and it was a great introduction into a career that led me to helping people in various ways. As a gate agent, I moderated and monitored boarding and disembarkation activities, resolved customer issues, and maintained compliance with organizational, local, and federal regulations. I also directed other related activities in a time-sensitive and high pressure environment to ensure safety and operational efficiency. A key achievement includes:★ Appointed as Station Mentor to deliver on-the-job training for new hires; ensured junior team members implemented best practices and conformed established processes and procedures. Show less

  • Supervisor, Customer Service Training

    Jan 2014 - Jun 2020

  • Customer Service Trainer

    Jan 2007 - Jan 2014

  • Customer Service Representative

    Jan 2004 - Jan 2007
• 

  Extra Space Storage

  May 2021 - now

  • Human Resources Compliance Manager

    Apr 2024 - now

  • Specialist, Corporate Learning

    May 2021 - May 2024

  • Corporate Learning Specialist

    May 2021 - May 2024