Judy Gonzalez

Experience

• 

  KPMG

  Mar 1997 - now

  Support over 1500 customers with general system issues such as drive crashes, performance issues, hardware repair/replacement, software installation, re-installation, upgrade, virus and malware remediation, data recovery, hardware installation and configuration. Provide local office and remote customer support to correct and minimize technical issues and assure hardware and software compliance and compatibility to meet Participated in national migration from XP to Vista platform. Participation included user data migration, coordination and tracking of hardware procurement for 25,000 users.Provide weekly local office New Hire and Intern orientation, training and support.Wireless e-mail device hardware and software activation and support of firm standard Palm Treo's, Blackberry's, Androids and iPhones across all device models and firm approved service providers.Perform On-Boarding duties such as New Hire and Intern processing and equipment setup and assignments. Rotate Dispatch duties to coordinate resources and distribute Provide an additional level of customer support by being available for customer walk-ups with emergencies, issues or questions or for equipment drop off and pick-up.Provide telecommunication software and hardware support which includes physical hardware support of different model hard-line digital equipment utilizing Avaya Site Administration v5.Intermediate telecom administration including MAC’s, vendor escalation and project implementation. Phone software programming and modifications.Providing daily support for remote offices.Physical digital and analog line tracing, punch down, installation, and troubleshooting.Wireless headset peripheral installation, troubleshooting and repair.Analog and Digital Polycom wiring, punch-down, installation, testing and support. Local extension and VM Box creation, MAC. Maintain local office “Self Service Recycle Center” as a commitment to the firms Living Green Initiative Show less Provided senior level assistance to the Director of Technology Services. Managed day to day events, and anticipated work requirements. Scheduled and organized meetings, updated calendars, conference calls, conducted research, created, and updated spreadsheets, extensive travel and meeting arrangements. Reconciled Diner’s Club statement, T&E reports, order and tracked equipment purchased for the department. Provided administrative support for 4 managers for their T&E expenses, faxes, and other duties as necessary. Show less

  • Sr. Associate/Technology/Voice Services

    Mar 1997 - now

  • Administrative Assistant

    Mar 1997 - Mar 1999