Ranjiv Gunarajasingam

Experience

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  Magick Woods Limited

  Jan 2008 - Sept 2008

  Production Supervisor

  • Managed a small team of staff and lead the team to successfully achieve their set goals• Monitored and controlled the day-to-day activities of the workplace • Developed and implemented the operating procedures of the organization• Met financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions• Reviewed reports presented by assistant managers and prepared appropriate feedback • Analyze, measure and monitor company performance indicators against goals and developed a business plan to improve underachieving areas• Implemented new ideas for material and time management to get maximum efficiency Show less

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  RONA

  Oct 2008 - Oct 2013

  Customer Service Representative

  • Responsible for training new recruits to the store; cashiers and customer service agents• Managed high volume workload with a deadline-driven environment • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations• Unwavering commitments to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty• Employee of the month as a result of high number of customer complements• Input complex job orders, extensive data entry for financial services Show less

• 

  CrystalFusion Studios

  May 2009 - now

  Founder, owner, photographer, Cinematographer
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  Future Shop is now operated by Best Buy.

  Oct 2013 - Mar 2015

  • Ensured store is properly staffed at all times including hiring new recruits • Assisted managers and helped provide employee training when necessary • Accurately estimated the needs of the store and work collaboratively with managers to resolve conflicts, scheduled and improved employee training and retention• Analyzed financial data, customer service reports and overseeing managers daily• Determined layout of store merchandise that is visually appealing to customers • Regularly reviewed store sales numbers, cost of inventory, operational expenses and inventory loss • Developed plans to suggest to management how the store can change to maximize profits and reduce loss • Key Holder Show less • Maintain store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results• Ensure availability of merchandise and services by approving contracts; maintaining inventories • Identify current and future customer requirements by establishing rapport with potential and actual customers • Implementing security systems and measures for securing merchandises• Maintain the stability and reputation of the store by complying with legal requirements • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures Show less

  • Operations Manager

    Nov 2014 - Mar 2015

  • Retail Manager

    Apr 2014 - Nov 2014

  • Merchandiser

    Oct 2013 - Apr 2014